How an active email serves both you and Flowroute
Flowroute provides some of the best customer support experiences in our field. We keep a communication channel open with any our customers with the same respect for everyone regardless of activity and spend.
This gives us a wonderful "customer-to-company" connection that should make every contact with Flowroute be a simple, informative, or intensive dive into any of the needs a problem should reveal.
We look forward to all of our customers having a successful and pleasant relationship with us.
One way that really helps us keep our customers quickly aware of any new updates, changes, or major overhauls is an active email. We request this upon sign up and is our main point of contact to you if anything should be communicated before it affects you.
When we reach out and the email bounces you are unable to receive the information we really need you to see regarding our system communications.
We ask you to review your email on record and update according to your preference of active emails.
In the light of current environments - Flowroute has been communicating to its customers that a fairly major change is coming up for Flowroute. These types of changes do not happen often, and when they do, it is imperative that you are made aware as far ahead of time as we can offer. This serves you better as a customer, and allows us to feel comfortable with any changes that may impact the way you use our services.
Nevada PoP Retirement - June 11, 2020, 12pm PST
Flowroute is retiring the lesser commonly used point of presence: Nevada PoP. This PoP has been in use for a long duration and we have since then created even more powerful and reliable PoPs to handle your signaling with a quicker response and a robust fail-safe system of redundancies. We are retiring the Nevada PoP to better serve our customers for now and for the future.
This change is a major change for some of our customers who are still using the Nevada PoP (sip.flowroute.com / 18.104.22.168) for their day to day business. If you are in this category, we hope we have had your email on file and up to date so you were aware of this far in advance.
If you are in a position where you are only just learning this, Flowroute wants you to reach out to our support team's Knowledge Base and look for more information you would find useful in this change.
We also highly suggest any operations which have access to a IT professional reach out and have a conversation with what your system needs to be ready for June 11, 2020, 12pm PST.
Here is a really helpful guide to the why and what Flowroute can offer you in setting you up in your new modern PoPs before you lose service.