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Asterisk PBX Security

As attacks become more sophisticated, it is always good to make sure that you...
Home -> Configuration Guides

Nevada PoP Decommission: Resources to help you set up Flowroute PoPs

To help you better understand the Nevada PoP Retirement and what to expect
Home -> Customer Communication Archive

Fraud Prevention

To maintain integrity on our network as high as possible and to help protect ...
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Set Up IP-based Authentication for Outbound Calls

If your phone system has a Static IP address[1] (#note1), we recommend using ...
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Configure Epygi QX IP-PBX Configuration Guide

The attached document describes configuring the Epygi QX IP PBXs for Flowrout...
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Generic PBX or phone setup guide

If we do not have setup documentation for your PBX or phone, please try to fi...
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Configure Ubiquiti UniFi VoIP

Documentation for helping you set up and configure your Ubiquiti UniFi VoIP s...
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Configure an Inbound Route in FreePBX

To receive inbound calls on your FreePBX system when your Flowroute Direct In...
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Chan_SIP and Chan_PJSIP

Let’s look at the differences between chan_sip and chan_pjsip closer and try ...
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Configure a Callback URL in Manage Portal

Callback URLs provide our messaging API with a location to accept new message...
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Washington PoP decommission

Washington (WA) Point of Presence is being decommissioned on Oct 7, 2021 - at...
Home -> Customer Communication Archive

Configure AudioCodes Mediant E-SBC between Flowroute and Skype for Business

The attached document describes the configuration setup between Skype for Bus...
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Switchvox PBX Software Issue: Flowroute Tech Prefix Displays for the Caller ID

The following software issue was found in with the Switchvox version 6.3.2 by...
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Reviewing your Connected PoPs

How to check your current registrations on the Flowroute Manage site for regi...
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TLS Requirements

Flowroute now offers TLS as a signaling option for customers. TLS signaling i...
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Softphone configuration guide

The described configuration is generic for most Zoiper VoIP softphone versions.
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Service Impacting Updates to Flowroute Edge Proxy NJ PoP in 2022

Email communication about New Jersey Edge Proxy Decommission. Date of sen...
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What is the maximum number of simultaneous SIP registrations is allowed?

Flowroute restricts a single user account to 24 simultaneous SIP registration...
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Practice Call Barring

Call barring lets users bar or block certain types of calls, IP addresses, an...
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Changes to Edge Proxy/PoP configurations

On occasion configured PBX systems may need to have internal configurations c...
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SIP Response Codes

This article contains a list of SIP codes that can help you diagnose problems.
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Service Impacting Updates to Flowroute Edge Proxy NJ HK AMS PoPs in 2022

To continue providing you with consistent service with our 100% cloud-based t...
Home -> Customer Communication Archive

Outbound ANI Requirements

When a customer makes an outbound call to an international destination, they ...
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Fraud Types - Call Forwarding

Call Forwarding Fraud explained
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Custom Tags in CDR Reports

The custom tag field on Call Detail Records (CDRs) is populated from the opti...
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Service Impacting Updates to Flowroute Edge Proxy HK PoP in 2022

Email communication about Hong Kong Edge Proxy Migration. Date of sendin...
Home -> Customer Communication Archive

Process to Setup Failover Routes

Failover can be set to one of the following: - an external phone number ...
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How do I Set the Caller ID Number I Want to Transmit?

Flowroute transmits the Caller ID Number based on the presence of one of the ...
Home -> Best Calling Practices

Port Forwarding (NAT) Policies for Flowroute's Direct Audio

To ensure you receive all audio on your Flowroute calls, specific Port Forwar...
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Kari’s Law and Ray Baum's act's impact on VoIP providers

Frequently Asked Questions about Kari’s Law and Ray Baum's act's impact on Vo...
Home -> Frequently Asked Questions