Reliable documentation verifying active service on your porting telephone numbers can assist in resolving many issues that arise when attempting to port phone numbers from a losing carrier. Flowroute often has to request customer assistance to provide proper documentation during the process if the document is not correct at the onset. NOTE: If you are porting multiple telephone numbers, they must all be listed on the documentation under one account; if the telephone numbers are on multi...

In order to use an LOA in another location, you will have to download an LOA from Flowroute to prove ownership. The option to download the LOA is found in the Porting section of the Flowroute Manage (https://manage.flowroute.com/accounts/profile/) portal. Steps - Go to the Flowroute Manage portal (https://manage.flowroute.com/accounts/profile/) - Click on the DID link on the left - Find and click Port Orders (https://manage.flowroute.com/accounts/port_orders/) along the top bar ...

We are thrilled you're trusting Flowroute for your VoIP carrier services. This step-by-step guide introduces the process of porting your current numbers to Flowroute. Follow these steps below to create your port order and get your port order submitted. If you still have any questions after reading through, know that our support engineers are a phone call away. Before you begin Have the following before starting a port order: - The list of telephone numbers you want to port to Flowroute. ...

Porting out your phone number is the process of migrating any of your phone numbers from your current service provider to a new one. If you’re moving from Flowroute to another provider, we’re sad to see you go, but we want to make the process as simple as possible. Read on for what you need to know about moving your phone number. Before you begin: New service providers typically require the following: - A copy of your latest Flowroute showing service on the phone number you want to por...

LSPs (Losing Service Providers) might reject a port order for many reasons. Flowroute tries to resolve the rejection without requesting customer assistance; however, there are times that a rejection requires customer action to resolve. If this happens, Flowroute contacts you through an email describing the issue and how you can fix it. After resolving this issue, resubmit the port order through Flowroute Manage. A port order should contain phone numbers from one account on a carrier. If a port ...

During validation of your port order request, Flowroute might run into any of the following issues requiring customer resolution. If you encounter a problem, Flowroute will contact you through an email describing the issue and how you can fix it; you will find the message displayed on the port order. After resolving the issue, resubmit your port order through Flowroute Manage. - INVALID AUTHORIZED NAME The authorized name on a port order should be a first and last name. Invalid entrie...

Port orders are rejected when they require customer action either by Flowroute (prior to submission of the port order to the LSP) or from the LSP (after the port order has been submitted). When Flowroute requests customer action on a port order, we detail why the port order was rejected and provide instructions on how to resolve the issue. An email notification will be sent out with the details of the rejection message; the message will also be displayed on the port order in the Flowroute Mana...

This article describes Flowroute's Port Order process. The port order process allows you to change carriers and move your telephone number, whether it is a local number or toll-free number, from your current carrier to Flowroute. This article is intended to provide general information about the process, from submission through completion, as well as providing additional information about the port order statuses displayed on your Flowroute account. NOTE: All port orders are different; th...

Pending is the initial status of your port order from the time you start the porting process using Flowroute Manage to when you click Submit. Once you click Submit, the status of your request then moves into a Processing state and your port order is forwarded to Flowroute's Numbering and Portability team for review. While your port order request is in a Pending state, you can make changes to the order, such as adding/removing/changing telephone numbers, updating end-user information, or adding d...

During the processing stage, Flowroute performs a series of checks to ensure that the port order goes smoothly before submitting the request to the current carrier. The following checks are performed to ensure that your information is validated: - Validate portability. A series of validations are performed on the number you want to port. These include: - ensuring that Flowroute has service in the geographical area of the phone number. For some wireline carriers, there are res...

An Accepted status indicates that the service provider from whom you are moving (the losing service provider, or LSP) has accepted the port request and provided a completion date. The date provided is either the earliest available time that the LSP can port your number or the date that you requested the port order complete. While waiting for the port order to complete, you should ensure any inbound routes are pre-provisioned to your porting telephone numbers. Additionally, you might want to te...

Congratulations! A Complete status means that your phone numbers successfully migrated to Flowroute on the specified completion date. Once complete, Flowroute's Numbering and Portability team do one last check to ensure that your telephone numbers migrated successfully and that there were no issues. If you provisioned inbound routes in advance, those routes take effect immediately upon migration. If applicable E911 and CNAM can now be provisioned to your phone numbers. Related Topics -...

The following describes the submission process from Flowroute to your LSP (Losing Service Provider). During this process, Flowroute validates submitted port order information against account information on file with the carrier, then submits the port request to your LSP. If your LSP accepts the submitted request, the port order is moved into an Accepted state, and you are provided a firm order completion date (FOC). If the LSP finds issues with the request, it is rejected and returned to Flowr...