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Unassigned E911 Profile Charges

A 911 call without an E911 address on an account DID will be billed $95 per i...
Home -> General

What is MRC and NRC?

Types of MRC and MRC explained
Home -> Frequently Asked Questions

Configuring E911 service on a telephone number

An address associated with E911 is used to add an extra layer of information ...
Home -> Beginner Guides

Call Detail Record (CDR) Reports

The CDR (Call Detail Record) Export system is your key way to understand the ...
Home -> Beginner Guides

New Customer Handbook

The best place to get started. Use this guide for all essential needs to get ...
Home -> Beginner Guides

Can I use E911 service on Toll-Free numbers?

A Toll-Free number is considered an inbound only DID (meaning it is only to a...
Home -> Frequently Asked Questions

VoIP Service impact under Kari’s Law and RAY BAUM’S Act 911 FAQ

FAQ about VoIP Service impact under Kari’s Law and RAY BAUM’S Act 911 (update...
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Feb 2022 - Ray Baum’s Act 911 fee implementation

Email communication about E911 Fee implementation. Date of sending: January 2...
Home -> Customer Communication Archive

What are federal USF charges, and am I exempt from them?

Detailed information about Flowroute FUSF charges to cover FUSF contribution ...
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Feb 24, 2022 Important changes to Flowroute's previously introduced E911 fee

You asked, we listened! Since our inception, Flowroute has prided itsel...
Home -> Customer Communication Archive

How does Flowroute's billing work?

Flowroute Billing explained
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Kari’s Law and Ray Baum's act's impact on VoIP providers

Frequently Asked Questions about Kari’s Law and Ray Baum's act's impact on Vo...
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Anticipated Monthly Renewals Charge

In anticipation of monthly service renewals, we execute a payment 5 days prio...
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Configure AudioCodes Mediant E-SBC between Flowroute and Skype for Business

The attached document describes the configuration setup between Skype for Bus...
Home -> Configuration Guides

Supported Three-Digit Dial Plans

Flowroute supports three-digit dial plans listed in this article as regulated...
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How does Flowroute determine the specific rate charged for an outbound call?

Flowroute calculates outbound call charges based on the longest matching pref...
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What is a high cost surcharge?

A high-cost surcharge is a charge found on the account when an excessive numb...
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What dialing format should I use when sending calls?

Flowroute uses the e.164 format, which starts requiring 11 digits for domesti...
Home -> Best Calling Practices

Port Order Status: Complete

Congratulations! A Complete status means that your phone numbers successful...
Home -> Porting

FUSF → CCRF FAQ

FAQ about FUSF and CCRF
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Update your contact information

In this article, you will learn how to update your Flowroute Contact Informat...
Home -> Beginner Guides

Set Up Auto-Replenishment

Auto-replenishment allows you to automatically top up your account when your ...
Home -> Beginner Guides

CNAM Stats

Where to find CNAM usage statistics
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Download an LOA

In order to use an LOA in another location, you will have to download an LOA ...
Home -> Porting

Outbound ANI Requirements

When a customer makes an outbound call to an international destination, they ...
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How to resolve issues with Credit Cards?

Most common issues with Credit Cards and possible solutions
Home -> Frequently Asked Questions

Fraud Types - Call Forwarding

Call Forwarding Fraud explained
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Update email addresses

To update either of your emails (account and/or portability), you can find th...
Home -> Beginner Guides

Set Up IP-based Authentication for Outbound Calls

If your phone system has a Static IP address[1] (#note1), we recommend using ...
Home -> Configuration Guides

CCRF Rate Update - Oct 1, 2020

Frequently Asked Questions about CCRF Rate Update starting Oct 1, 2020.
Home -> Frequently Asked Questions