FREQUENTLY ASKED QUESTIONS (FAQ)
- What is HyperNetwork?
HyperNetwork is Flowroute’s patented inbound local-number business continuity product. It’s a redundant solution that supports inbound DID calls during carrier and network outages. HyperNetwork has been newly upgraded to cover nearly 80% of the US population and is now available in more than 60% of rate centers in NFL-market metro areas.
- Don’t you already offer HyperNetwork?
Flowroute has offered HyperNetwork for several years, but we overhauled it significantly in 2022 with investment and expertise from BCM One, which acquired Flowroute’s assets in March 2022. This overhaul added key footprint expansion and support upgrades to an already-solid set of capabilities.
- What’s different about the new HyperNetwork?
The new HyperNetwork footprint has increased by more than 150% to nearly 6,400 rate centers and now covers nearly 80% of the US population. It also now comes with a contractual SLA that includes response and restore times. Accordingly, HyperNetwork is now a paid service with a monthly fee.
- I thought I was getting this service for free as part of my inbound service from Flowroute — why do I have to pay now?
The expanded footprint, combined with the newly established SLAs, deliver a significantly higher value service which we believe delivers unmatched value that’s reflected in the fee—and will help to support ongoing investment in quality and support for the service.
- What happens to my account if I do not want HyperNetwork?
There is nothing you need to do. If you choose not to subscribe to the HyperNetwork service, you will continue receiving the same stellar Flowroute service you’re used to.
- Do any other providers offer HyperNetwork functionality in the US?
No, the HyperNetwork technology is patented and exclusive to Flowroute.
- How do I know if I need HyperNetwork?
Inbound resiliency or redundancy can have significant and far-reaching consequences in certain use cases. For example, contact centers’ businesses are often heavily dependent on receiving inbound calls and a carrier outage will effectively shut them down. Another example is healthcare facilities, both large and small, that rely on local inbound calls to provide consistent medical or mental-health patient care and to address billing questions.
- I still have questions. Who can I contact?
Contact firstname.lastname@example.org if you have questions or if you want to add the HyperNetwork service to your account.