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Flowroute Supported Three-digit Dial Plans

Flowroute supports three-digit dial plans as regulated by the FCC and are offered for use in our services. 

Included in this suite of dial plans:

911 - The e911 emergency services are provided as regulated to customers who have designated the outbound number with an e911 profile. To make use of this service, you must have an existing e911 address setup in Flowroute DID page in the Manage Portal. Once the e911 service has been set up, this dial plan will allow for the correct emergency services to be contacted in an event to which they need to respond.

933 - Used to test your e911 address which was previously set by the e911 service option in the Flowroute Manage Portal under e911. When you dial 933 you will be connected with an automated system that will read back to you, the address you have currently on record for the number you have used as your caller ID. You can make use of this information to ensure your e911 designation is being passed to the correct location and emergency service professionals.

711 - Text Telephone (TTY) services are also supported by Flowroute. These services are provided for the deaf and hard of hearing population which requires and relies on having additional assistance in voice services. TTY makes it possible for the deaf and hard of hearing to successfully make phone calls to users of regular phone systems.

We continue to provide services that we will offer for use in the future; as they arrive.