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Service Impacting Updates to Flowroute Edge Proxy HK PoP in 2022

Email communication about Hong Kong Edge Proxy Migration. Date of sending: April 14, 2022. ------------------------- From: Flowroute Team, support@flowroute.com (mailto:support@flowroute.com) Subject: ACTION REQUIRED: Hong Kong Edge Proxy Migration - June 14, 2022 Hello, In order to continue providing you with quality and reliability to our 100% cloud-based service, we are updating the current Edge Proxies. This means we are changing the IP ranges to suit the new equipment. To comple...

Service Impacting Updates to Flowroute Edge Proxy AMS PoP in 2022

Email communication about Amsterdam Edge Proxy Decommission. Date of sending: April 14, 2022. ------------------------- From: Flowroute Team, support@flowroute.com (mailto:support@flowroute.com) Subject: ACTION REQUIRED: Amsterdam Edge Proxy Decommission - June 21, 2022 Hello, In order to continue providing you with quality and reliability to our 100% cloud-based service, we are updating the current Edge Proxies. This means we are moving data centers to suit the new system requiremen...

Service Impacting Updates to Flowroute Edge Proxy NJ PoP in 2022

Email communication about New Jersey Edge Proxy Decommission. Date of sending: April 19, 2022. ------------------------- From: Flowroute Team, support@flowroute.com (mailto:support@flowroute.com) Subject: ACTION REQUIRED: New Jersey Edge Proxy Decommission - August 16, 2022 Hello, In order to continue providing you with quality and reliability within our 100% cloud-based service, we are updating the current Edge Proxies. Leveraging the benefits of more robust infrastructure, Flowroute...

Service Impacting Updates to Flowroute Edge Proxy NJ HK AMS PoPs in 2022

To continue providing you with consistent service with our 100% cloud-based technology, we are updating the current Edge Proxies. The below table indicates the updated and decommissioned Flowroute Edge Proxies. Purple: Update. This will not be decommissioned, it will be updated to a more advanced system to handle requests in the area better. If manually entered IPs are used, they must be added to your PBX, and firewall to prevent any downtime due to blocked connections or misconfigurations. ...

Feb 24, 2022 Important changes to Flowroute's previously introduced E911 fee

You asked, we listened! Since our inception, Flowroute has prided itself on being customer-centric. To that end, we have received feedback from our customers on the impact of the E911 fee we announced and implemented for February. As a result of this feedback and additional advice from Telecom counsel and other partners, we are changing our strategy regarding the E911 fee. Starting with March MRCs we will only be charging the E911 fee on telephone numbers (TNs) that are E911 enabled (h...

Feb 2022 - Ray Baum’s Act 911 fee implementation

Email communication about E911 Fee implementation. Date of sending: January 25, 2022. Our strategy regarding the E911 fee is changing in March 2022. Please refer to VoIP Service impacts under Kari’s Law and RAY BAUM’S Act 911 FAQ (https://support.flowroute.com/186294-VoIP-Service-impact-under-Karis-Law-and-RAY-BAUMS-Act-911-FAQ?r=1) for more relevant information and FAQ. ------------------------- Starting February 1, 2022, Flowroute is required to implement a 911 fee on all Flowroute acco...