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HyperNetwork FAQ

FREQUENTLY ASKED QUESTIONS (FAQ) about Flowroute Hypernetwork launch
Home -> Frequently Asked Questions

How to Start a Flowroute Support Account?

Flowroute offers a quick and easy way to review Support tickets and quickly g...
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Get Support

Ways to get help with your issue or contact our Support Team.
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Port Order Status: Complete

Congratulations! A Complete status means that your phone numbers successful...
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Port Your Telephone Number to a New Provider

Porting out your phone number is the process of migrating any of your phone n...
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CCRF Rate Update - Oct 1, 2020

Frequently Asked Questions about CCRF Rate Update starting Oct 1, 2020.
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Fraud Types - False Answer Supervision (FAS).

False Answer Supervision (FAS) explained
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Kari’s Law and Ray Baum's act's impact on VoIP providers

Frequently Asked Questions about Kari’s Law and Ray Baum's act's impact on Vo...
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Flowroute Wire or ACH Payment Information

To get Wire/ACN payment information, please contact your account manager, sen...
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IMPORTANT: Improvements in Auto-Replenishment settings that apply to your account(s)

Sent date: January 18, 2022 We have made important changes to the auto-reple...
Home -> Customer Communication Archive

Feb 2022 - Ray Baum’s Act 911 fee implementation

Email communication about E911 Fee implementation. Date of sending: January 2...
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Messaging Guidelines - Start Here with 10DLC 

Our 10DLC registration process is currently undergoing maintenance to bring i...
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Port Your Telephone Number to Flowroute

We are thrilled you're trusting Flowroute for your VoIP carrier services. Thi...
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Service Impacting Updates to Flowroute Edge Proxy NJ PoP in 2022

Email communication about New Jersey Edge Proxy Decommission. Date of sen...
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Stop unwanted messages on your Flowroute number

Flowroute handles conventional English-language reply keywords such as STOP a...
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Service Impacting Updates to Flowroute Edge Proxy AMS PoP in 2022

Email communication about Amsterdam Edge Proxy Decommission. Date of sen...
Home -> Customer Communication Archive

Manual Review Process Guidelines

There are times where our automated fraud detection system will flag an accou...
Home -> Beginner Guides

VoIP Service impact under Kari’s Law and RAY BAUM’S Act 911 FAQ

FAQ about VoIP Service impact under Kari’s Law and RAY BAUM’S Act 911 (update...
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Service Impacting Updates to Flowroute Edge Proxy HK PoP in 2022

Email communication about Hong Kong Edge Proxy Migration. Date of sendin...
Home -> Customer Communication Archive

Feb 24, 2022 Important changes to Flowroute's previously introduced E911 fee

You asked, we listened! Since our inception, Flowroute has prided itsel...
Home -> Customer Communication Archive

URGENT: 10/21 - Verizon to stop accepting unregistered Messaging traffic

Due to the decision made by Verizon, as of this Friday, Oct 21, 2022 all 10DL...
Home -> Customer Communication Archive

UPDATE: 10/27 - Verizon to stop accepting unregistered messaging traffic

Hi, We are glad to inform you that we were able to negotiate and delay th...
Home -> Customer Communication Archive

New Customer Handbook

The best place to get started. Use this guide for all essential needs to get ...
Home -> Beginner Guides