Please include the following information for each failed call:
1. Originating Number: 2. Destination Number: 3. Start Date / Time / Timezone: 4. Result (ex. Error Message, etc): 5. Authorization To Place Test Calls (Y/N):
[For Linux-based systems]
tcpdump -s 3000 -w ~/flowroute-[your ticket number].pcap port 5060 or portrange 10000-35000
If you don't have the tcpdump, it should be available through your distribution's package manager or from http://www.tcpdump.org/
- Start a trace by executing this command:
- Place a test call to reproduce the problem you're experiencing
- Close the trace by pressing
ctrl+c
- Compress and attach the resulting file,
flowroute-[your ticket number].pcap
to this ticket so that we may analyze the file to diagnose the issue. This file will be located in your home or ~/directory.
[For Windows-based systems]
- Download and install a Network Capture tool such as Wireshark
- Go to the menu option "Capture", then "Interface"
- Now select the network interface on which the traffic is being sent and received and click on the start button.
- Place a test call to reproduce the problem you're experiencing
- Click on the Stop Capture icon in the icon-menu bar.
- Go to the menu option File then Save As and save the file as
flowroute-[your ticket number].pcap
- Compress and attach the resulting file,
flowroute-[your ticket number].pcap
to this ticket so that we may analyze the file to diagnose the issue.