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What is Flowroute's Direct Media Delivery?

Direct Media allows us to offer on-demand capacity rather than limiting the n...
Home -> Frequently Asked Questions

Quality of Service (QoS) Strategies for Flowroute's Direct Audio

For the highest possible audio quality on your Flowroute calls, you should im...
Home -> Best Calling Practices

Port Forwarding (NAT) Policies for Flowroute's Direct Audio

To ensure you receive all audio on your Flowroute calls, specific Port Forwar...
Home -> Configuration Guides

Firewall requirements for direct media delivery

Two specific policies must be put in place on your network's firewall to ensu...
Home -> Configuration Guides

What is QoS?

QoS is the abbreviated term for Quality of Service. Since VOIP traffic passes...
Home -> Best Calling Practices

Flowroute Service Guide - Technical Specifications

This article describes Flowroute voice services; this includes features, func...
Home -> Beginner Guides

Service Impacting Updates to Flowroute Edge Proxy NJ HK AMS PoPs in 2022

To continue providing you with consistent service with our 100% cloud-based t...
Home -> Customer Communication Archive

Fraud Prevention - Utilize a fraud management system (FMS)

An FMS is an enterprise-wide data analysis platform that works well in detect...
Home -> Fraud Prevention

Service Impacting Updates to Flowroute Edge Proxy NJ PoP in 2022

Email communication about New Jersey Edge Proxy Decommission. Date of sen...
Home -> Customer Communication Archive

Which codecs does Flowroute support?

Please refer to Technical Specifications (https://support.flowroute.com/28898...
Home -> Frequently Asked Questions

Nevada PoP Decommission: Resources to help you set up Flowroute PoPs

To help you better understand the Nevada PoP Retirement and what to expect
Home -> Customer Communication Archive

What is Dialer Surcharge?

The dialer surcharges are assessed due to traffic statistics not meeting the ...
Home -> Frequently Asked Questions

Supported MMS file types

List of supported MMS file types
Home -> Messaging

Does Flowroute offer postpaid service?

No. At this time Flowroute provides its service with a pre-paid payment syste...
Home -> Frequently Asked Questions

What is MRC and NRC?

Types of MRC and MRC explained
Home -> Frequently Asked Questions

Host-based routing for inbound calls to your DIDs

This article describes statically routing your phone number to a host system ...
Home -> Phone Numbers

What are federal USF charges, and am I exempt from them?

Detailed information about Flowroute FUSF charges to cover FUSF contribution ...
Home -> Frequently Asked Questions

What is a high cost surcharge?

A high-cost surcharge is a charge found on the account when an excessive numb...
Home -> Frequently Asked Questions

Generic PBX or phone setup guide

If we do not have setup documentation for your PBX or phone, please try to fi...
Home -> Configuration Guides

Sub-accounts Guides - Linking a sub-account

Linking a sub-account is an important part of using the Flowroute sub-account...
Home -> General

What is the maximum number of simultaneous SIP registrations is allowed?

Flowroute restricts a single user account to 24 simultaneous SIP registration...
Home -> Frequently Asked Questions

3CX rinstance configuration

3CX phone system now expects all providers to include the “rinstance” paramet...
Home -> Configuration Guides

Call Detail Record (CDR) Reports

The CDR (Call Detail Record) Export system is your key way to understand the ...
Home -> Beginner Guides

What dialing format should I use when sending calls?

Flowroute uses the e.164 format, which starts requiring 11 digits for domesti...
Home -> Best Calling Practices

Kari’s Law and Ray Baum's act's impact on VoIP providers

Frequently Asked Questions about Kari’s Law and Ray Baum's act's impact on Vo...
Home -> Frequently Asked Questions

Configure an Inbound Route in FreePBX

To receive inbound calls on your FreePBX system when your Flowroute Direct In...
Home -> Configuration Guides

IP Tables Firewall Starter

A fairly simple IP Tables script for allowing Flowroute, SSH and HTTPS access...
Home -> Configuration Guides

10DLC Messaging Submission FAQ

What is 10DLC? 10 Digit Long Code (10DLC) is the sanctioned standard for A2P ...
Home -> Messaging

Manual Review Process Guidelines

There are times where our automated fraud detection system will flag an accou...
Home -> Beginner Guides

Fraud Types - Call Forwarding

Call Forwarding Fraud explained
Home -> Fraud Prevention