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Can I view usage and check my remaining balance?

You can view completed call records, associated costs for calls and purchases, and the remaining balance in real-time once you’ve logged into your account.

Usage and remaining balance are both located on the Manage page on https://manage.flowroute.com.

The usage is found in the CDRs & Stats tab on the left. This report will show you all the calls that have occurred on the account. It will include the cost and duration of each call.

When in the CDRs & Stats page you will start on the CDR page. This page allows you to see the most recent calls within 24 hours, or you can do a deep search for any time frame since you started your account. You are limited to 90 days ranged exports at a time. So if you wanted 180 days' worth of data, you will need to export two different CSV exports.

There are helpful reminders of what each field does.

Once you have chosen your time range for the CDR you wanted to see you will have the option to download it from the CDR Exports page. These files will remain on the export page for a short while. The exported files are in CSV format and can be read in any spreadsheet reader, or text editor.

Types of charges listed inside of the CdR exports.

 

  • Call Start Time
  • Destination Name
  • Caller Id
  • Call Direction
  • Call Result
  • Customer IP Address
  • Call Destination
  • Call Duration
  • Call Billed Duration
  • Call Rate
  • Call First Increment
  • Call Second Increment
  • Call Cost
  • Connection Fee applied to the call
  • USF Fee applied to the call
  • CCRF (Carrier Cost Recovery Fee)
  • The value of the 'X-Tag' attached by a PBX making the call
  • The 'alias' applied for the Flowroute number
  • E911 Connection Fee