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Manage configurations - Using weight based routing

Weight Based Routing is an innovative feature introduced in Flowroute's routi...
Home -> Configuration Guides

Nevada PoP Decommission: Resources to help you set up Flowroute PoPs

To help you better understand the Nevada PoP Retirement and what to expect
Home -> Customer Communication Archive

Generic PBX or phone setup guide

If we do not have setup documentation for your PBX or phone, please try to fi...
Home -> Configuration Guides

Asterisk PBX Security

As attacks become more sophisticated, it is always good to make sure that you...
Home -> Configuration Guides

Configure an Inbound Route in FreePBX

To receive inbound calls on your FreePBX system when your Flowroute Direct In...
Home -> Configuration Guides

Chan_SIP and Chan_PJSIP

Let’s look at the differences between chan_sip and chan_pjsip closer and try ...
Home -> Configuration Guides

What is Dialer Surcharge?

The dialer surcharges are assessed due to traffic statistics not meeting the ...
Home -> Frequently Asked Questions

Fraud Prevention

To maintain integrity on our network as high as possible and to help protect ...
Home -> Fraud Prevention

Outbound ANI Requirements

When a customer makes an outbound call to an international destination, they ...
Home -> General

Service Impacting Updates to Flowroute Edge Proxy NJ HK AMS PoPs in 2022

To continue providing you with consistent service with our 100% cloud-based t...
Home -> Customer Communication Archive

Changes to Edge Proxy/PoP configurations

On occasion configured PBX systems may need to have internal configurations c...
Home -> Configuration Guides

Fraud Prevention - Utilize a fraud management system (FMS)

An FMS is an enterprise-wide data analysis platform that works well in detect...
Home -> Fraud Prevention

Does Flowroute offer postpaid service?

No. At this time Flowroute provides its service with a pre-paid payment syste...
Home -> Frequently Asked Questions

Configure Epygi QX IP-PBX Configuration Guide

The attached document describes configuring the Epygi QX IP PBXs for Flowrout...
Home -> Configuration Guides

Call Detail Record (CDR) Reports

The CDR (Call Detail Record) Export system is your key way to understand the ...
Home -> Beginner Guides

Sub-accounts Guides - Linking a sub-account

Linking a sub-account is an important part of using the Flowroute sub-account...
Home -> General

3CX rinstance configuration

3CX phone system now expects all providers to include the “rinstance” paramet...
Home -> Configuration Guides

Manual Review Process Guidelines

There are times where our automated fraud detection system will flag an accou...
Home -> Beginner Guides

Host-based routing for inbound calls to your DIDs

This article describes statically routing your phone number to a host system ...
Home -> Phone Numbers

Flowroute Wire or ACH Payment Information

To get Wire/ACN payment information, please contact your account manager, sen...
Home -> General

Configure AudioCodes Mediant E-SBC between Flowroute and Skype for Business

The attached document describes the configuration setup between Skype for Bus...
Home -> Configuration Guides

Quality of Service (QoS) Strategies for Flowroute's Direct Audio

For the highest possible audio quality on your Flowroute calls, you should im...
Home -> Best Calling Practices

Port Forwarding (NAT) Policies for Flowroute's Direct Audio

To ensure you receive all audio on your Flowroute calls, specific Port Forwar...
Home -> Configuration Guides

Firewall requirements for direct media delivery

Two specific policies must be put in place on your network's firewall to ensu...
Home -> Configuration Guides

Process to Setup Failover Routes

Failover can be set to one of the following: - an external phone number ...
Home -> Configuration Guides

Set Account Restrictions for Fraud Prevention

To combat the growing amount of fraud in the VoIP industry, Flowroute is offe...
Home -> Fraud Prevention

Fraud Types - Call Forwarding

Call Forwarding Fraud explained
Home -> Fraud Prevention

Set Up IP-based Authentication for Outbound Calls

If your phone system has a Static IP address[1] (#note1), we recommend using ...
Home -> Configuration Guides

How to Start a Flowroute Support Account?

Flowroute offers a quick and easy way to review Support tickets and quickly g...
Home -> Frequently Asked Questions

Password Best Practices

Best Practices and Recommendations for Password Management
Home -> Fraud Prevention