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Manual Review Process Guidelines

"Additional Information Needed"

There are times where our automated fraud detection system will flag an account for additional manual review. If this happens while creating your account we will need some information to open the account. 

If you arrive at the page: “Additional Information Needed” while attempting to set up your account; we will need to verify proof of established identity.

You will be provided a link that directs you to our third party identification partner and will only be viable for 48 hours as of sending.

Begin by sending an email to support@flowroute.com to let us know you are encountering an issue.

To expedite your request we use a third party fraud verification system. You will be sent a link in the response to your support email which needs to be followed and provide the verification our partner with the requested information to clear the account. 

Note: The link can only be used one time and cannot be used for multiple attempts at verification.

Documents to prepare

  If applicable: 

  • A business license containing the company name, owner and the billing address to be used on the Flowroute account.

Required: (Documents must be provided in English)

  • Proof of Identity: 
    • A copy of the Flowroute account holder’s government-issued photo ID including valid address. (Any form of ID without a verified name and address will not be accepted)
  •  Proof of established address: 
    • A copy of a recent utility bill or bank statement with the prospective Flowroute account holder’s name and address (P.O. Boxes are not accepted for verification.)

These documents will need to be dated within a 30 day period from the submission.

Why Flowroute does not accept a PO Box as a verification address.

 

NOTE: The verification system will require photographic evidence of both your identification and your face for recognition. 

Already have an account?

If you are an existing Flowroute customer who is actively managing an account in good standing, you can bypass our manual document review process by using our third-party verification process and provide the following information found on your dashboard:


        - Name on the account:
        - Email address on the account:
        - Tech prefix on the account:

 

If you have any more questions concerning this process, please submit a ticket to support and we will return your inquiry in the order we receive it.
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