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How can I get a vanity Toll-Free number?

Recommendations for vanity Toll-Free numbers
Home -> Frequently Asked Questions

Purchase a phone number (DID)

This article describes how to purchase one or more DID numbers
Home -> Phone Numbers

Which states / countries / area codes can I purchase DIDs in?

List of territories you can purchase DIDs with Flowroute
Home -> Frequently Asked Questions

Forward calls to an external phone number

This article describes creating a new route with an external phone number and...
Home -> Phone Numbers

View Your Telephone Numbers (DIDs)

How to view your telephone numbers (DIDs) and export them into CSV format.
Home -> Phone Numbers

Required Documentation for Porting Telephone Numbers

Reliable documentation verifying active service on your porting telephone num...
Home -> Porting

How does Flowroute determine the specific rate charged for an outbound call?

Flowroute calculates outbound call charges based on the longest matching pref...
Home -> Frequently Asked Questions

Messaging Guidelines - Code of Conduct

The Code of Conduct contains five straightforward requirements for message se...
Home -> Messaging

Calling from toll-free numbers

Making a call from a Toll-Free number to another Toll-Free number is generall...
Home -> Best Calling Practices

Errors When Applying CNAM to your DID numbers

This article covers the most common errors when applying CNAM to your DID num...
Home -> Phone Numbers

Port Forwarding (NAT) Policies for Flowroute's Direct Audio

To ensure you receive all audio on your Flowroute calls, specific Port Forwar...
Home -> Configuration Guides

Port Order Status Rejection Messages: Common post-submission rejections

LSPs (Losing Service Providers) might reject a port order for many reasons. F...
Home -> Porting

Number and Route Management

Numbers API v2 Flowroute has updated the API v2. Located in the Developer d...
Home -> APIs and Libraries

Stop unwanted messages on your Flowroute number

Flowroute handles conventional English-language reply keywords such as STOP a...
Home -> Messaging

How do I Set the Caller ID Number I Want to Transmit?

Flowroute transmits the Caller ID Number based on the presence of one of the ...
Home -> Best Calling Practices

Port Your Telephone Number to a New Provider

Porting out your phone number is the process of migrating any of your phone n...
Home -> Porting

What dialing format should I use when sending calls?

Flowroute uses the e.164 format, which starts requiring 11 digits for domesti...
Home -> Best Calling Practices

Port Your Telephone Number to Flowroute

We are thrilled you're trusting Flowroute for your VoIP carrier services. Thi...
Home -> Porting

Can I use CNAM on Toll-Free numbers?

Toll-Free numbers do not support the CNAM service.
Home -> Frequently Asked Questions

Switchvox PBX Software Issue: Flowroute Tech Prefix Displays for the Caller ID

The following software issue was found in with the Switchvox version 6.3.2 by...
Home -> Configuration Guides

Outbound ANI Requirements

When a customer makes an outbound call to an international destination, they ...
Home -> General

What is the maximum number of simultaneous SIP registrations is allowed?

Flowroute restricts a single user account to 24 simultaneous SIP registration...
Home -> Frequently Asked Questions

Configuring E911 service on a telephone number

An address associated with E911 is used to add an extra layer of information ...
Home -> Beginner Guides

Can I use E911 service on Toll-Free numbers?

A Toll-Free number is considered an inbound only DID (meaning it is only to a...
Home -> Frequently Asked Questions

Port Order Status: Submitted/Coordinating with the LSP

The following describes the submission process from Flowroute to your LSP (Lo...
Home -> Porting

Does Flowroute accept PO Box as a Service Address?

NO. Flowroute must provide a customer with the proper means to report state a...
Home -> Frequently Asked Questions

Generic PBX or phone setup guide

If we do not have setup documentation for your PBX or phone, please try to fi...
Home -> Configuration Guides

Does Flowroute Pass a Caller ID?

Flowroute offers the CNAM service for you to provide the destination with a C...
Home -> Frequently Asked Questions

Can I Call Toll-Free Numbers Using Your Service?

Yes, Toll-free termination and inbound service are supported by Flowroute.  
Home -> Frequently Asked Questions

Host-based routing for inbound calls to your DIDs

This article describes statically routing your phone number to a host system ...
Home -> Phone Numbers