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Flowroute

Port Order Status Rejection Messages on Common presubmission rejections

During validation of your port order request, Flowroute might run into any of the following issues requiring customer resolution. If an issue is encountered, Flowroute will contact you through email describing the issue and how you can fix it; the message will also be displayed on the port order. 

After resolving the issue, resubmit your port order through Flowroute Manage. 

INVALID AUTHORIZED NAME

The authorized name on a port order should be a first and last name. If the authorized name field is populated with a company name, multiple names, or incomplete names, an update will be requested. 

INSUFFICIENT FUNDS

There is a $7.50 per telephone number charge. Fees are assessed when Flowroute submits the port request to the LSP; however, if an account has insufficient funds to cover the cost of the port order, a request will be sent to make a deposit sufficient to cover the cost of the port order. 

INVALID ADDRESS

Most carriers  require that a valid street service address be used in the port request. If your current bill copy uses a PO Box instead of a street address, you should verify the street address with your carrier before submitting the port request. This address will usually be the address at which you receive service on the phone number. 

INVALID DESIRED COMPLETION DATE

Generally, the furthest out a completion date can be requested is 30 calendar days from the day of submission; however, if a date is requested is more than 30 calendar days, the port order will be returned with a request to change the completion date of resubmit the port order 30 calendar days prior to your requested completion date. 

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