How does Flowroute's billing work?

Your current account balance is the sum of all deposits to your account, minus debited transactions, per-minute call costs, and CNAM lookup fees. You will need to add the amounts on each of the pages below to determine your total cost of services.

If at any time your account balance goes negative, all services are suspended. To restore services, you will need to make a payment to your account and bring the balance positive again. Services are immediately restored upon bringing the balance to a positive amount. 

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There are three types of charges which may be deducted from your Flowroute account balance:

One-time or monthly recurring charges

One-time or monthly recurring charges such as number service fees, setup fees, number transfer fees, etc. You can view or print a list of these transactions by month or year by clicking Billing on the left panel of your Manage account which displays the Transactions page by default. This page also displays all deposits/credits to your to your account.
 

To export a billing statement:

  1. Log in to Flowroute Manage.
  2. Click Billing on the left panel.
  3. Select the desired month and year, then click Print

Per-minute call charges

Per-minute call charges, which can be viewed or exported on the CDRs & Stats page of Flowroute Manage. 

NOTE: Detailed instructions on viewing and exporting CDRs (Call Detail Records) can be found here.

CNAM lookup charges

CNAM lookup charges, which are charged on inbound calls to CNAM-enabled DIDs, can be found on the CNAM Stats page of Flowroute Manage. Charges are organized by month and year. 

To export CNAM usage:

  1. Log in to Flowroute Manage.
  2. Click CDRS & Stats on the left panel.
  3. Select the desired month and year, then click Print.

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