Set up a Destination Whitelist

A Destination Whitelist allows you to choose countries that you'll always be able to call, regardless of the outgoing rate. You can use a whitelist in addition to setting a maximum outbound rate. Calls to countries added to the whitelist can always be offered, regardless of any rate change or a lower maximum outbound rate is set. For example, if you've set a maximum outbound rate of US $0.0299 for outbound calls, but you know you will always need to call India, you can add India to a whitelist. By adding to the whitelist, any call to India will be allowed to go through; calls to any other country will be blocked, given if the outbound rate to that country is higher than the rate specified for the maximum outbound rate. 

To further secure your account, you can create a strict destination whitelist. When this option is set on your account, only countries in the strict whitelist can be called, regardless of whether or not you've set a maximum outbound rate, or regardless of any outbound call rate charge. For example, if you add India to a strict whitelist, only outbound calls to India will be allowed through; outbound calls to all other countries will be blocked.  

NOTE: Fraud to a country on your whitelist is possible, so we strongly encourage regularly reviewing your call detail records and account balance.
To create a whitelist:
  1. Log on to Flowroute Manage.
  2. Click Preferences, and then click Fraud Control.

     

  3. Scroll down to the Destination Whitelist section. 

     

  4. From the Country Code drop-down list box, select the country you want to add to the whitelist. For this example, we are selecting India.
  5. Click Add Country.

     
    The country is now added to the list of countries to which outbound calls can be made, regardless of whether or not a maximum outbound rate is set.

    • To remove a country from the whitelist, click Remove

      If a maximum outbound rate has been set on the account, that rule will now apply to the country removed from the whitelist. 

  6. To create a strict whitelist allowing calls only to those in the whitelist, select the Use strict whitelist check box. 

    NOTE: Enabling a strict whitelist allows outbound calls to only those countries in the whitelist. A strict whitelist will override any maximum outbound rate you might have set. That is if the outbound rate to a country is less than that specified for the maximum outbound rate, and that country is not in the strict whitelist, calls to that country will be blocked.
     
    • To disable a strict whitelist, clear the Use strict whitelist check box. 

      If a maximum outbound rate has been set on the account, that rule will now be enabled. 

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