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Billing - Add or Delete a Stored Credit Card

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Flowroute currently accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club cards. However, in order to make a payment on your account, you must first have a credit card on file. Once a credit card is added, you can use that card for recharging or for setting up auto-replenishment on your account. 

We also accept gift cards and prepaid cards issued by one of the credit card providers listed above. 

To add a credit card

  1. Log in to your Flowroute account.
  2. Click Preferences on the left navigation pane, and then select the Balance Management tab.

  3. Go to the Credit Card Management section. 

     

    NOTE: If you have previously added a credit card, that card will be displayed in the Stored Cards; otherwise, you will see a "No card on file" message as shown below.

     

  4. In the Credit Card Management section, add the credit card details in the Add new card and Billing Address sections. 

    NOTE: The Billing Address details must match those on file with your financial institution. If you receive a zip code mismatch, please contact your financial institution as we have no way to override the assessment.
  5. Click Add new card

    If no errors are encountered when adding your card, the credit card is then stored and can be used to add credit to your account. The Stored Cards section displays the provider name, the last four digits of the card, and the expiration date.
     

    The stored card can now be used to add funds to your account

To delete a stored credit card:

If this is the only stored credit card, you will be prompted to confirm the deletion. 

  1. Log in to your Flowroute account.
  2. Click Preferences on the left navigation pane, and then select the Balance Management tab.

  3. Go to the Credit Card Management section. 

     

  4. Click the X in the red box on the right corner of the credit card information box. 

    You will be prompted to Confirm or Cancel your "Delete Card" request.

     

  5. Click confirm

    The stored card is then removed from the system.

Page tags: article:topicflowroute accountcredit cardaccount balanceaccount management

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