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Failover Routes and How to Set Them Up

A failover route is a user-defined route for the assigned DID to use when the primary route is inaccessible. 

It can be one of the following:
  • a non-Flowroute phone number
  • a host IP with another PBX attached
  • SIP URI routes

A failover route occurs after a number of tries to the primary DID route. When the route informs Flowroute of an interruption, or failure to reach the destination message, it re-routes the signal to the failover.  Your caller will not see any change in the call, they will be connected smoothly to the failover route.

The failover route is only active when the primary is out of operation, so you will not need to activate, or deactivate it to use its functionality. 

 

A failover route is a quick way to be prepared in case of a power outage, or network outage in a way that keeps your interaction with customers seamless.

How to set up a failover route

First Step

Begin by making sure you have a DID in your inventory already. If you do not have a DID check this article: Purchasing a DID 

Start in the Manage Portal -> Interconnection -> Inbound Routes

Interconnection - Inbound Routes

Second Step

When you have a DID in your account, go to the Interconnection page.

Select the Inbound Routes menu option.

Second Step

You will see the "Add New Route" box in gray.

The Alias for Route box - 

The Host, Phone Number, and URI box

Enter ________ Route box

Second Step

When you have a DID in your account, go to the Interconnection page.

Select the Inbound Routes menu option.

What's Next

Use the section below to describe additional considerations that were omitted for brevity and to guide the reader to further how-to's.

This is what was achieved and what was omitted in this how-to.

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