Packet Capture Process

Please include the following information for each failed call:

1. Originating Number: 
2. Destination Number: 
3. Start Date / Time / Timezone: 
4. Result (ex. Error Message, etc): 
5. Authorization To Place Test Calls (Y/N): 

[For Linux-based systems]
tcpdump -s 3000 -w ~/flowroute-[your ticket number].pcap port 5060 or portrange 10000-35000
 

If you don't have the tcpdump, it should be available through your distribution's package manager or from http://www.tcpdump.org/

  1. Start a trace by executing this command: 
  2. Place a test call to reproduce the problem you're experiencing
  3. Close the trace by pressing ctrl+c
  4. Compress and attach the resulting file, flowroute-[your ticket number].pcap to this ticket so that we may analyze the file to diagnose the issue. This file will be located in your home or ~/directory.




  [For Windows-based systems]
  1. Download and install a Network Capture tool such as Wireshark
  2. Go to the menu option "Capture", then "Interface"
  3. Now select the network interface on which the traffic is being sent and received and click on the start button.
  4. Place a test call to reproduce the problem you're experiencing
  5. Click on the Stop Capture icon in the icon-menu bar.
  6. Go to the menu option File then Save As and save the file as flowroute-[your ticket number].pcap
  7. Compress and attach the resulting file, flowroute-[your ticket number].pcap to this ticket so that we may analyze the file to diagnose the issue.

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