Beginners Guides

Set up a Destination Whitelist

A Destination Whitelist allows you to choose countries that you'll always be able to call, regardless of the outgoing rate. You can use a whitelist in addition to setting a maximum outbound rate. Calls to count...

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Purchase a DID

Purchasing a direct inward dial (DID), also known as a telephone number, is a quick and simple process. The steps below guide you in purchasing one or more DIDs. Before you begin You will need to have ...

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Add or Delete a Stored Credit Card

Flowroute currently accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club cards. However, in order to make a payment on your account, you must first have a credit card on file. Once a credi...

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Set Up IP-based Authentication for Outbound Calls

If your phone system has a Static IP address[1], we recommend using IP-based authentication for your outbound call authorization. Before you begin Have the following information ready before setting up IP-ba...

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Export Your Call Detail Records (CDRs)

Flowroute Manage allows you to download a CSV of your CDRs up to 90 days previous to the current date. Log on to Flowroute Manage. Click CDRS & STATS on the left panel. The default view is Filter ...

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How do I cancel my Flowroute account?

To cancel your Flowroute account, please log on to your account at Flowroute Manage and do the following: Update/confirm the physical address on your account under Preferences -> Account Information....

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How does Flowroute's billing work?

Your current account balance is the sum of all deposits to your account, minus debited transactions, per-minute call costs, and CNAM lookup fees. You will need to add the amounts on each of the pages below to d...

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Does Flowroute Pass a Caller ID?

Flowroute provides the option to you to provide the destination with a DID ID, or a CNAM. You will need to establish a CNAM Storage ID to allow for the destination to request a CNAM dip. How it works: You ma...

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Can I Port Numbers To and From Flowroute?

Yes. We provide porting in both directions. For telephone numbers, The cost breaks down into three main parts for each number + taxes: Porting fee - $7.50 Setup fee - $1.00 Initial monthly recurrin...

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Does Flowroute offer postpaid service?

No. At this time Flowroute only offers prepaid service. If you want more information on the payment system, review this link: Payment Options

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