Beginners Guides

View Your Telephone Numbers (DIDs)

Login to your Flowroute account. Click DIDs from the main menu on the left panel. Manage your DIDs under the Manage tab is displayed by default. On top of all the DID actions that you can perform, you can ...

Read Article

How to update your account information

In this article, you will learn how to update your Flowroute account information. The account panel includes the Flowroute account contact information, portability email address, primary email address (also us...

Read Article

Set up a Destination Whitelist

A Destination Whitelist allows you to choose countries that you'll always be able to call, regardless of the outgoing rate. You can use a whitelist in addition to setting a maximum outbound rate. Calls to count...

Read Article

Purchase a DID

Purchasing a direct inward dial (DID), also known as a telephone number, is a quick and simple process. The steps below guide you in purchasing one or more DIDs. Before you begin You will need to have ...

Read Article

Add or Delete a Stored Credit Card

Flowroute currently accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club cards. However, in order to make a payment on your account, you must first have a credit card on file. Once a credi...

Read Article

Set Up IP-based Authentication for Outbound Calls

If your phone system has a Static IP address[1], we recommend using IP-based authentication for your outbound call authorization. Before you begin Have the following information ready before setting up IP-ba...

Read Article

Export Your Call Detail Records (CDRs)

Flowroute Manage allows you to download a CSV of your CDRs up to 90 days previous to the current date. Log on to Flowroute Manage. Click CDRS & STATS on the left panel. The default view is Filter ...

Read Article

How do I cancel my Flowroute account?

To cancel your Flowroute account, please log on to your account at Flowroute Manage and do the following: Update/confirm the physical address on your account under Preferences -> Account Information....

Read Article

How does Flowroute's billing work?

Your current account balance is the sum of all deposits to your account, minus debited transactions, per-minute call costs, and CNAM lookup fees. You will need to add the amounts on each of the pages below to d...

Read Article

Does Flowroute Pass a Caller ID?

Flowroute provides the option to you to provide the destination with a DID ID, or a CNAM. You will need to establish a CNAM Storage ID to allow for the destination to request a CNAM dip. How it works: You ma...

Read Article