Useful Information

Insert Custom Tags into Call Records

IMPORTANT: Details in this document are for reference only and are unsupported by the Flowroute support staff. Please use as purely reference material; we make no guarantees that this information is ...

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Port Forwarding (NAT) Policies for Flowroute's Direct Audio

To ensure you receive all audio on your Flowroute calls, specific Port Forwarding/NAT policies should be put in place on your network. The following two Port Forwarding network address translation (NAT) policie...

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Quality of Service (QoS) Strategies for Flowroute's Direct Audio

For the highest possible audio quality on your Flowroute calls, you should implement a network Quality of Service (QoS) strategy that prioritizes Flowroute's Direct Audio packets. One or both of the following ...

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Required Documentation for Porting Telephone Numbers

Reliable documentation verifying active service on your porting telephone numbers can assist in resolving many issues that arise when attempting to port phone numbers from a losing carrier. Flowroute often has ...

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Asterisk PBX Security

As attacks become more sophisticated, it is always good to make sure that your Asterisk system is as secure as possible. The following article provides base information on locking down and securing your Asteris...

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Fraud Prevention

To maintain integrity on our network as high as possible and to help protect our customers, Flowroute has implemented additional fraud prevention functionality. The following tips enable you to apply added secu...

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Can I use e911 on Toll-Free

NOTE: CC E911 rules. The FCC requires that providers of interconnected VoIP telephone services using the Public Switched Telephone Network (PSTN) meet Enhanced 911 (E911) obligations. E911 systems automatically...

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Can I use CNAM on Toll-Free

Toll-free does not support the CNAM service. A toll-free number is considered an inbound only DID (meaning it is only to accept calls and not generate outbound calls). Due to this classification, the CNAM serv...

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What is the maximum simultaneous SIP registrations allowed

Flowroute restricts a single user account to 24 simultaneous SIP registrations. This is a high-level threshold for SIP registrations. Beyond 24 SIP registrations identify a need to explore a better process. We...

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Set a Maximum Outbound Rate

The article describes setting up a maximum outbound rate rule for making international calls steps describe locating the outbound rate for the country you want to call. A maximum outbound rate blocks any outbou...

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