Frequently Asked Questions

What is Flowroute?

Flowroute is the leading provider of communication services for SaaS-based companies. Flowroute gives developers and enterprises carrier-quality services with unprecedented performance, transparency, and contro...

Read Article

How does Flowroute's billing work?

Your current account balance is the sum of all deposits to your account, minus debited transactions, per-minute call costs, and CNAM lookup fees. You will need to total the amounts on each the pages below to de...

Read Article

Which VoIP protocols and which codecs do you support?

At the moment, Flowroute only supports SIP for signaling. Supported media codecs are G.711-ulaw and G.729. Most free or open-source PBXs are not packaged with the G.729 codec due to licensing issues. We recomme...

Read Article

Which payment methods can I use?

Currently, Flowroute accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club cards through our integrated credit card processor. Additionally, we accept gift cards and prepaid cards that are ...

Read Article

Which states / countries/ area codes can I purchase DIDs in?

You can purchase DIDs for the following U.S. states and Canadian provinces/federal territories: United States DID Coverage Canadian DID Coverage Alabama Alaska Arizona Arkansas California ...

Read Article

Can I Port Numbers To and From Flowroute?

Yes. We allow porting in both directions. For telephone numbers, the initial porting fee is US $7.50 for each telephone number, along with a US $1.00 setup fee upon migration, an initial monthly recurring char...

Read Article

Does Flowroute Pass a Caller ID?

We do pass caller ID, but we do not guarantee successful transmission. We are able to transmit a caller ID to most parts of the US and Canada as well as to some international destinations.

Read Article

How do I Set the Caller ID Number I Want to Transmit?

Flowroute transmits the Caller ID Number based on the presence of one of the following header fields in order of preference. NOTES: Caller-ID Name (CNAM) is controlled separately in your Flowroute ...

Read Article

Can I Call Toll-Free Numbers Using Your Service?

Yes. Unlike many other providers we terminate toll-free North American Numbering Plan Administration (NANPA) traffic free of charge. For example, +1800, +1888, +1877, +1866, +1855 and +1844 are all toll-free ...

Read Article

What are federal USF charges, and am I exempt from them?

The federal Universal Service Fund (FUSF) is a federal program created by Congress to help ensure telecommunications services are available to all consumers nationwide. The FUSF is administered by the Federal C...

Read Article