Frequently Asked Questions

Zip code error when adding a credit card

This error originates from the financial institution that issued your credit card. Oftentimes the bank has an incorrect zip code or extended zip code on file for the card. The fastest way to get this resolved...

Read Article

What is a high cost surcharge?

In basic terms, a high-cost surcharge is a charge found on the account when an excessive number of calls are going to a destination that costs more that the standard rate. In an effort to continue offering bl...

Read Article

Purchase a local number with a specific area code, prefix, or pattern (local vanity numbers)

This article applies to you if you need a local phone number with a specific: area code—for example, an exhausted New York City area code such 212 prefix pattern—for example, 212-555-DOUG We can ...

Read Article

Can I call +1900 or other Premium Cost Numbers using your service?

No. Flowroute does not support calling to premium cost or 1-900 numbers.

Read Article

Where can I find SMS and MMS pricing?

You can find Flowroute's pricing for SMS and MMS in the messaging section of our pricing page located here.

Read Article

Port Order Status: Pending

Pending is the initial status of your port order from the time you start the porting process using Flowroute Manage to when you click Submit. Once you click Submit, the status of your request then moves into a ...

Read Article

Port Order Status: Accepted

An Accepted status indicates that the service provider from whom you are moving (the losing service provider, or LSP) has accepted the port request and provided a completion date. This is either the earliest av...

Read Article

Port Order Status: Rejection Messages

Port orders are rejected when they require customer action either by Flowroute (prior to submission of the port order to the LSP) or from the LSP (after the port order has been submitted). When Flowroute requ...

Read Article

Port Order Status Rejection Messages: Common pre-submission rejections

During validation of your port order request, Flowroute might run into any of the following issues requiring customer resolution. If an issue is encountered, Flowroute will contact you through email describing ...

Read Article

Port Order Status Rejection Messages: Common post-submission rejections

LSPs (Losing Service Providers) might reject a port order for a number of reasons. Flowroute will always try to resolve the rejection without requesting customer assistance; however there are times that a rejec...

Read Article