Frequently Asked Questions

Do you have servers across the US to improve latency and reliability?

Each of ur PoPs use SRV records to fail over between multiple servers for high-availability. In addition, only the signaling path is routed through our SIP proxies, the media path is optimized, and RTP is trans...

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Reset Manage Portal Account Password

This article will walk you through the process of resetting your Flowroute Manage Portal account password. This may need to be done if you forgot the password that you used originally, if you are concerned tha...

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I didn't receive my payment confirmation e-mail

If you've made payment with us and didn't receive any confirmation mail, there are few things that you can check: Have you changed your primary e-mail address? Any time primary e-mail address is changed, ...

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What is Dialer Surcharge?

The dialer surcharges are assessed due to traffic statistics not meeting the minimum requirements as outlined in the end user service agreement. These traffic requirements are passed down to by upstream carrier...

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What file types does Flowroute MMS support?

Flowroute MMS supports the following file types IMAGES: JPEG GIF BMP VIDEO 3PG MP4 AVI AUDIO AMR MIDI WAV AC3 MP3

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Chan_SIP and Chan_PJSIP

Let’s look at the differences between chan_sip and chan_pjsip closer and try to point all the pros and cons out of both drivers to get a better understanding of what better fits your business and/or personal ne...

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