How-To Guides

Add or Delete a Stored Credit Card

Flowroute currently accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club cards. However, in order to make a payment on your account, you must first have a credit card on file. Once a credi...

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Remove the "+" From Showing On Inbound Calls in the 3cx 14 PBX

This article describes how to remove the + (plus) from showing on inbound calls . For example, if your caller ID displays +14805551212 as the caller ID from that number, you can set up an incoming caller ID for...

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Set Up Auto-Replenishment

Auto-replenishment allows you to automatically top up your account when your balance reaches a certain level. This saves you time from having to log in each time your balance is low. Setting up auto-replenishme...

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SIP Application-level Gateway (ALG)

Application-level gateway (ALG) is intended to assist users who have phones on private IPs. In many cases, it is implemented poorly and actually causes more problems than it solves. SIP ALG modifies SIP packets...

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How do I cancel my Flowroute account?

To cancel your Flowroute account, please log on to your account at Flowroute Manage and do the following: Update/confirm the physical address on your account under Preferences -> Account Information....

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Remove the "+" (plus) sign from displaying on inbound calls in FreePBX 13 and Asterisk

The following describe the steps to remove the + symbol from displaying on inbound calls. FreePBX 13 In the FreePBX UI, click Asterisk SIP Settings, click the Chan SIP Settings tab, and then click Othe...

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Perform a packet capture/ TCP dump for both Linux and Windows

Have you ever wanted to check out your signaling? Want to try and do some personal troubleshooting? Or do you have a ticket open that requires a PCAP (packet capture)? No matter the situation, the following art...

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Purchase a DID

Purchasing a direct inward dial (DID), also known as a telephone number, is a quick and simple process. The steps below guide you in purchasing one or more DIDs. Before you begin You will need to have ...

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Configure 3CX 14 - IP-Based Authentication

The following steps guide you in configuring IP-Based Authentication for your Flowroute SIP trunk in 3CX 14. It is intended for use with 3CX PBX Phone System Version 14 Service Pack 2. In this article ...

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Enable, Adjust & Disable Low Balance Notification

Flowroute allows you to set up a low balance notification that sends you an email when your account balance reaches a certain amount. You can then add funds to your account; if you have auto-replenishment enabl...

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