How-To Guides

Set up a Destination Whitelist

A Destination Whitelist allows you to choose countries that you'll always be able to call, regardless of the outgoing rate. You can use a whitelist in addition to setting a maximum outbound rate. Countries adde...

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Change Asterisk-based systems to use alternate SIP port 5160

This article describes how to change your Asterisk-based system to use Flowroute's alternate SIP port 5160 for all SIP signaling. Making this change is effective in avoiding ISP or internet backbone VoIP issues...

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Disable E911 Services

E911 services attached to any of your Flowroute telephone numbers can be disabled if you have previously associated an E911 address with a DID. To disable E911 service on a DID: Log on to your Flowroute M...

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View Your Telephone Numbers (DIDs)

Login to your Flowroute account. Click DIDs from the main menu on the left panel. Manage your DIDs under the Manage tab is displayed by default. On top of all the DID actions that you can perform, you can ...

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View and Reset your SIP Credentials

If you use SIP registration for interconnection, you will need both the Auth ID or Username (which is also your Tech Prefix) and the SIP Password for your acount. In your Manage account, you should be able to d...

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View and Reset API Credentials

1. Login to your Flowroute account. 2. Click Preferences on the left panel. 3. Select the API Control tab. NOTE: If API Control is not available, please submit a ticket to enable API Access​ on your acc...

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View Active Registrations

SIP Registration is a process of your system such as PBX/ATA or soft phone initiating connection with Flowroute, letting us know where they are located, and how we can contact them. Below is how to look at act...

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How to update your account information

In this article you will learn how to update your Flowroute account information. This includes the Flowroute account contact information, portability email address, primary email address (also used as Flowrout...

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Packet Capture Process

Please include the following information for each failed call: 1. Originating Number: 2. Destination Number: 3. Start Date / Time / Timezone: 4. Result (ex. Error Message, etc): 5. Authorization To Place...

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Configuring a 3CX Trunk

Step 1 Click on SIP Trunks Click Add SIP Trunk Select Generic from Country drop down Select Generic SIP Trunk from Provider drop down Input your Flowroute phone number in 11 digit format under Main...

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