Tips & Tricks

Required Documentation for Porting Telephone Numbers

Solid documentation verifying active service on your porting telephone numbers can assist in resolving many issues that arise when attempting to port phone numbers from a losing carrier. When invalid documentat...

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Disable G.729 on FreePBX

The G.729 codec is a proprietary audio codec. As such it requires proper licenses to be installed prior to using it. Offering G.729 without the necessary licenses can cause audio issues, such as one-way audio o...

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Quality of Service (QoS) Strategies for Flowroute's Direct Audio

For the highest possible audio quality on your Flowroute calls, you should implement a network Quality of Service (QoS) strategy that prioritizes Flowroute's Direct Audio packets. One or both of the following ...

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Port Forwarding (NAT) Policies for Flowroute's Direct Audio

To ensure you receive all audio on your Flowroute calls, specific Port Forwarding/NAT policies should be put in place on your network. The following two Port Forwarding network address translation (NAT) policie...

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Set Firewall Policies for Flowroute's Direct Audio

To ensure you receive all audio on your Flowroute calls, two specific policies must be put in place on your network's firewall: SIP signaling (call control): Allow UDP and TCP traffic over port 5060[1] ...

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Insert Custom Tags into Call Records

The custom tag field on Call Detail Records (CDRs) is populated from the optional X-Tag SIP header field, which you can specify on each outbound call. The maximum length you may use for this field is 32 charact...

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Bind Address Resolution for more than one NIC (Network Interface Card)

This article explains binding an address for Asterisk/FreePBX with more than one NIC. In one example, a DID (phone number) was directed to an IVR (interactive voice response), and when the caller would call i...

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Configure pfSense Firewall

The following article describes configuring pfSense firewall. The SIP device should be assigned a fixed IP either via DHCP or by configuring it with a static IP. NOTE: This information applies to pfSense...

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Configure SonicWALL Firewall

IMPORTANT: The instructions below will vary depending on your phone system and SonicWALL Model and firmware version you are running. The following article describes setting up the SonicWALL firewall on SonicWA...

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Using YouMail for Voicemail with your DIDs

This article describes setting up your phone number for use as voicemail. Steps in this article walk you through setting up your phone number as a route, and then applying that route to any Flowroute DIDs you o...

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