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Configure Epygi QX IP-PBX Configuration Guide

The attached document describes configuring the Epygi QX IP PBXs for Flowrout...
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Asterisk PBX Security

As attacks become more sophisticated, it is always good to make sure that you...
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Generic PBX or phone setup guide

If we do not have setup documentation for your PBX or phone, please try to fi...
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Switchvox PBX Software Issue: Flowroute Tech Prefix Displays for the Caller ID

The following software issue was found in with the Switchvox version 6.3.2 by...
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Fraud Prevention

To maintain integrity on our network as high as possible and to help protect ...
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Resources to help you set up Flowroute PoPs

To help you better understand the Nevada PoP Retirement and what to expect ...
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Configure AudioCodes Mediant E-SBC between Flowroute and Skype for Business

The attached document describes the configuration setup between Skype for Bus...
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Configure an Inbound Route in FreePBX

To receive inbound calls on your FreePBX system when your Flowroute Direct In...
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SIP Response Codes

Some SIP phones and all PBXs display errors or a prompt using the SIP Respons...
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WA edge proxy decommission

Washington (WA) Point of Presence is being decommissioned on Oct 7, 2021 - at...
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What is the maximum simultaneous SIP registrations allowed

Flowroute restricts a single user account to 24 simultaneous SIP registration...
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Reviewing your Connected PoPs

Checking your current registrations on the Flowroute Manage site for register...
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Fraud Prevention - Practice Call Barring

Practice call barring What it is: A type of controlled phone censorship ...
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Service Impacting Updates to Flowroute Edge Proxy HK PoP in 2022

Email communication about Hong Kong Edge Proxy Migration. Date of sendin...
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Changes to Edge Proxy/PoP configurations

On occasion configured PBX systems may need to have internal configurations c...
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How do I Set the Caller ID Number I Want to Transmit?

Flowroute transmits the Caller ID Number based on the presence of one of the ...
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Service Impacting Updates to Flowroute Edge Proxy NJ HK AMS PoPs in 2022

To continue providing you with consistent service with our 100% cloud-based t...
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BYOC - Teams Connect portal access and onboarding 

Teams Connect Portal Access and Onboarding In the PDF instructions below ...
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TLS Requirements

Flowroute now offers TLS as a signaling option for customers. TLS signaling i...
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Outbound ANI Requirements

Flowroute provides customers with the option to purchase and use internationa...
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Set Up IP-based Authentication for Outbound Calls

If your phone system has a Static IP address[1] (#note1), we recommend using ...
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Fraud Types - Call Forwarding

Call Forwarding Fraud What it is: Sending a call to another phone number...
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Fraud Prevention - Regularly Change Passwords

Regularly change passwords What it is: Having varied and complex passwor...
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Service Impacting Updates to Flowroute Edge Proxy NJ PoP in 2022

Email communication about New Jersey Edge Proxy Decommission. Date of sen...
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Kari’s Law and Ray Baum's act's impact on VoIP providers

​​ Ray Baum's Act includes, according to section 506, that any multi-line tel...
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Fraud Types - Interconnect Bypass

Interconnect Bypass What it is: A carrier specific attack How: A cus...
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Fraud Types - False Answer Supervision (FAS).

False Answer Supervision (FAS) What it is: An attack that makes a call w...
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Introduction to Call Detail Report Exports

The Call Detail Report (CDR) Export system is your key way to understand the ...
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Can I view usage and check my remaining balance?

You can view completed call records, associated costs for calls and purchases...
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Chan_SIP and Chan_PJSIP

Let’s look at the differences between chan_sip and chan_pjsip closer and try ...
Home -> Internal Configurations