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Asterisk PBX Security

As attacks become more sophisticated, it is always good to make sure that you...
Updated: Feb 24, 2023
Home -> Configuration Guides

Generic PBX or phone setup guide

If we do not have setup documentation for your PBX or phone, please try to fi...
Updated: Apr 04, 2023
Home -> Configuration Guides

Washington PoP decommission

Washington (WA) Point of Presence is being decommissioned on Oct 7, 2021 - at...
Updated: Aug 30 (7 months ago)
Home -> Customer Communication Archive

Nevada PoP Decommission: Resources to help you set up Flowroute PoPs

To help you better understand the Nevada PoP Retirement and what to expect
Updated: May 09 (11 months ago)
Home -> Customer Communication Archive

Configure Epygi QX IP-PBX Configuration Guide

The attached document describes configuring the Epygi QX IP PBXs for Flowrout...
Updated: Feb 23, 2023
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Reviewing your Connected PoPs

How to check your current registrations on the Flowroute Manage site for regi...
Updated: Mar 02, 2023
Home -> General

What is the maximum number of simultaneous SIP registrations is allowed?

Flowroute restricts a single user account to 24 simultaneous SIP registration...
Updated: Mar 02, 2023
Home -> Frequently Asked Questions

Fraud Prevention

To maintain integrity on our network as high as possible and to help protect ...
Updated: Mar 02, 2023
Home -> Fraud Prevention

TLS Requirements

Flowroute now offers TLS as a signaling option for customers. TLS signaling i...
Updated: Apr 04, 2023
Home -> Configuration Guides

Practice Call Barring

Call barring lets users bar or block certain types of calls, IP addresses, an...
Updated: Mar 02, 2023
Home -> Fraud Prevention

Changes to Edge Proxy/PoP configurations

On occasion configured PBX systems may need to have internal configurations c...
Updated: Feb 23, 2023
Home -> Configuration Guides

Fraud Types - Call Forwarding

Call Forwarding Fraud explained
Updated: Mar 02, 2023
Home -> Fraud Prevention

Service Impacting Updates to Flowroute Edge Proxy NJ HK AMS PoPs in 2022

To continue providing you with consistent service with our 100% cloud-based t...
Updated: Aug 30, 2022
Home -> Customer Communication Archive

Service Impacting Updates to Flowroute Edge Proxy HK PoP in 2022

Email communication about Hong Kong Edge Proxy Migration. Date of sendin...
Updated: Apr 19, 2022
Home -> Customer Communication Archive

Service Impacting Updates to Flowroute Edge Proxy NJ PoP in 2022

Email communication about New Jersey Edge Proxy Decommission. Date of sen...
Updated: Aug 30 (7 months ago)
Home -> Customer Communication Archive

Process to Setup Failover Routes

Failover can be set to one of the following: - an external phone number ...
Updated: Jan 18 (2 months ago)
Home -> Configuration Guides

Set Up IP-based Authentication for Outbound Calls

If your phone system has a Static IP address[1] (#note1), we recommend using ...
Updated: Feb 24, 2023
Home -> Configuration Guides

How do I Set the Caller ID Number I Want to Transmit?

Flowroute transmits the Caller ID Number based on the presence of one of the ...
Updated: Aug 30 (7 months ago)
Home -> Best Calling Practices

Switchvox PBX Software Issue: Flowroute Tech Prefix Displays for the Caller ID

The following software issue was found in with the Switchvox version 6.3.2 by...
Updated: Feb 23, 2023
Home -> Configuration Guides

Port Forwarding (NAT) Policies for Flowroute's Direct Audio

To ensure you receive all audio on your Flowroute calls, specific Port Forwar...
Updated: Apr 04, 2023
Home -> Configuration Guides

Kari’s Law and Ray Baum's act's impact on VoIP providers

Frequently Asked Questions about Kari’s Law and Ray Baum's act's impact on Vo...
Updated: Mar 02, 2023
Home -> Frequently Asked Questions

Password Best Practices

Best Practices and Recommendations for Password Management
Updated: Mar 02, 2023
Home -> Fraud Prevention

Outbound ANI Requirements

When a customer makes an outbound call to an international destination, they ...
Updated: Mar 01, 2023
Home -> General

Fraud Types - Interconnect Bypass

Interconnect Bypass (also known as toll bypass fraud, interconnect fraud, GSM...
Updated: Mar 02, 2023
Home -> Fraud Prevention

SIP Response Codes

This article contains a list of SIP codes that can help you diagnose problems.
Updated: Apr 14, 2023
Home -> Configuration Guides

Errors When Applying CNAM to your DID numbers

This article covers the most common errors when applying CNAM to your DID num...
Updated: Mar 04, 2023
Home -> Phone Numbers

Fraud Types - False Answer Supervision (FAS).

False Answer Supervision (FAS) explained
Updated: Mar 02, 2023
Home -> Fraud Prevention

Validate your Service Address

We collect your address to provide you with a more reliable service. Address ...
Updated: Oct 12 (6 months ago)
Home -> Beginner Guides

STIR/SHAKEN methodology with Flowroute

STIR/SHAKEN-based insights
Updated: Mar 05 (43 days ago)
Home -> General

Softphone configuration guide

The described configuration is generic for most Zoiper VoIP softphone versions.
Updated: Mar 03, 2023
Home -> Configuration Guides