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Configuring E911 service on a telephone number

An address associated with E911 is used to add an extra layer of information to your E911 service. The address associated with E911 allows your location to be more accurately pinpointed based on the provided address information. You can set as many addresses as you need, each identified by a reference label you set for the address. The public-safety access point (PSAP) can then use this information in the event of an emergency to help locate you if you are unable to respond.

Any 911 calls through an account that has an E911 address on record assigned to a DID will be connected at no cost and will remain that way.

NOTE: A 911 request without an E911 address on an account DID will be billed $95 per instance (E911 Connection Fee) of each request. To avoid this charge a 911 call must be made from the account DID that has the assigned E911 profile. We highly recommend dialing 933 for testing purposes. 

933 is used to test your E911 address which was previously set by the E911 service option in the Flowroute Manage Portal under the E911 section. When you dial 933 you will be connected to an automated system that will read back to you, the address you have currently on record for the number you have used as your caller ID. You can make use of this information to ensure your E911 designation is being passed to the correct location and emergency service specialists.


In this article:

  • Create E911 Entry
  • Enable E911
  • Disable E911


To create an E911 Entry:

  1. Log on to your Flowroute Manage account.
  2. Click the DIDS menu, and then click E911.

  3. In the Addresses section, click New Address button. The E911 address creation section appears.

  4. Complete all information in this section.

    • In the Label field, enter a label name identifying the address you are adding. For example, this might be Work or Home
    • From the Address type drop-down list, select a location to more accurately pinpoint your location. For example, if you work in a building where multiple companies are based, select Floor
    • In the Address type number, enter the value associated with the Address type. For example, if you selected Floor for the Address type, enter 6 for your office's location on the sixth floor.
  5. Once you have completed the form, click Add address button. The E911 address creation section closes when the address is successfully validated. Any error messages returned indicate invalid areas of the address being added. You will be prompted to fix the error(s) before the E911 address is validated and added successfully.

NOTE: A validated E911 address is editable after saving. Once saved, an Edit button appears on the E911 page.


To enable E911 services:

  1. Log on to your Flowroute Manage account.
  2. Click the DIDS menu, then click Manage

  3. The Manage your DIDs page appears:



  4. Select the checkbox for each DID you want to apply an E911 address to.
  5. Click Choose a DID Action, click Assign/Enable E911 Profile.

  6. Click Apply Action. The E911 Details page appears. 

  7. Click the Search for an E911 Address and from the list, select the E911 address you added. If you added multiple E911 addresses, select the applicable address from the list.  

    The Charge Details section of the page will display the applicable monthly recurring charges (MRC) for the service. 


  8. Review the E911 details, and then click Confirm Order

    Once the request is processed the Manage your DIDs page appears. Any DID for which you applied the E911 service now displays on the page with the label in the E911 column:


  9. Finally, ensure that your equipment's dial plan is set up to send outbound 911 calls to Flowroute with the North American 10 or 11-digit DID number that you want. For example, both of the following formats are accepted: 

    • 10-digit: 2062995555 
    • 11-digit: 12062995555 

    If you aren't sure whether or not your equipment is set up correctly for this, you can use the test script on your E911 address page to place a test 911 call and verify the information that the emergency operator receives.

E911 services attached to any of your Flowroute telephone numbers can be disabled if you have previously associated an E911 address with a DID. 


To disable E911 service on a DID:

  1. Log on to your Flowroute Manage account.
  2. Click DIDS, and then click Manage

    The Manage your DIDs page appears, displaying any DIDs and whether or not E911 is assigned to any of the DIDs:


  3. Select the checkboxes for any DID for which you want to remove E911 services.
  4. Click Choose a DID Action, then click Unassign E911 Profile, and then click the "Apply action" button.

    Once successfully unassigned you shall see no profile association on selected DIDs. In addition, any prorated monthly recurring charges (MRC) are also removed.