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Beginner Guides

Setting up your account - Updating the local timezone
Local Timezone - When making changes to the local timezone of your account...
Setting up your account - Updating contact information
In this article, you will learn how to update your Flowroute Contact Information...
Setting up your account - Updating email addresses
When starting your account you will already need an e-mail address on file. Howe...
Sub-Accounts Guides - How to link a sub account
Linking a sub-account is an important part of using the Flowroute sub-account sy...
Setting up your account - Addresses
At Flowroute, we make sure the process of getting your account up and running as...
Set firewall for direct media delivery
Two specific policies must be put in place on your network's firewall to ensure ...
What is Flowroute's Direct Media Delivery
Flowroute takes a unique approach to deliver call audio: Direct Audio. Direct Au...
e911 Guidelines - Enable e911 services
To enable E911 services: - Log on to your Flowroute Manage account. ...
How to Start a Flowroute Support Account
Flowroute offers a quick and easy way to review Support tickets and quickly get ...
Introduction to Call Detail Report Exports
The Call Detail Report (CDR) Export system is your key way to understand the inf...
Failover Routes and How to Set Them Up
It can be one of the following: - an external phone number (Failover will...
Sub-Account and Multi-User Product Overview
We are excited to share with you our new features to be launched very shortly. Y...
Two-Step Authentication Guide
Flowroute supports adding Two-Step Authentication to offer enhanced protection f...
Disable E911 Services
E911 services attached to any of your Flowroute telephone numbers can be disable...
Enable, Adjust & Disable Low Balance Notification
Flowroute allows you to set up a low balance notification that sends you an emai...
SIP Application-level Gateway (ALG)
Application-level gateway (ALG) (https://en.wikipedia.org/wiki/Application-level...
Set Up Auto-Replenishment
Auto-replenishment allows you to automatically top up your account when your bal...
Set Account Restrictions for Fraud Prevention
To combat the growing amount of fraud in the VoIP industry, Flowroute is excited...
e911 - Enable E911 on a telephone number
An address associated with E911 is used to add an extra layer of information to ...
Forward a phone number (DID) using Flowroute Manage
This article describes creating a new route and setting that route as the number...
Sign up for a Flowroute Account
The following steps help you to sign up for a free account within minutes.eps be...
Set an Outbound Caller ID Name (CNAM Storage)
CNAM storage controls the caller ID name display on called numbers supporting th...
What is Dialer Surcharge?
The dialer surcharges are assessed due to traffic statistics not meeting the min...
I didn't receive my payment confirmation email.
If you’ve made payment with us and didn’t receive any confirmation mail, there a...
Do you have servers across the US to improve latency and reliability?
Each of our PoPs [Points of Presence] uses SRV records to "failover" between mul...
Reset Manage Portal Account Password
This article will walk you through the process of resetting your Flowroute Manag...
Where can I find SMS and MMS pricing?
You can find Flowroute’s pricing for SMS and MMS in the messaging section of our...
Can I call +1-900 or other Premium Cost Numbers using your service?
No. Flowroute does not support calling to premium cost or 1-900 numbers.
SIP Response Codes
Some SIP phones and all PBXs display errors or a prompt using the SIP Response c...
Add Funds to Your Account
Adding more funds to your account is easy. Before you begin - You will ...
How does Flowroute determine the specific rate charged for an outbound call?
Flowroute calculates outbound call charges based on the longest matching prefix ...
What is QoS?
QoS is the abbreviated term for Quality of Service. Since VOIP traffic passes ov...
What is Flowroute's Direct Audio system?
This page has been moved and updated (2021) (http://support.flowroute.com/136672...
Can I view usage and check my remaining balance?
You can view completed call records, associated costs for calls and purchases, a...
What is an MRC?
The MRC is a Monthly Recurring Charge, which is a charge which is taken out at t...
Have you tried reseating the credit card on the account
Sometimes when there is an issue with payments, you can find that the error is d...
How to add a new credit card or update an existing card
When you are in need of adding a new credit card or updating an existing one, st...
Can I Call Toll-Free Numbers Using Your Service?
Yes. Toll-free termination and inbound service are supported by Flowroute. ...
How do I Set the Caller ID Number I Want to Transmit?
Flowroute transmits the Caller ID Number based on the presence of one of the fol...
Which VoIP protocols and which codecs do you support?
At the moment, Flowroute only supports SIP for signaling. - Supported media...
How to set up DID aliases
When reselling Flowroute services, there are several options to consider in deci...
Manual Review Process Guidelines
"Additional Information Needed" There are times where our automated fraud dete...
Which states / countries/ area codes can I purchase DIDs in?
You can purchase DIDs for the following U.S. states and Canadian provinces/feder...
What is Flowroute?
Flowroute is the leading provider of communication services for SaaS-based compa...
What is a high cost surcharge?
In basic terms, a high-cost surcharge is a charge found on the account when an e...
Purchase a local number with a specific area code, prefix, or pattern (local vanity numbers)
This article applies to you if you need a local phone number with a specific: ...
Which payment methods can I use?
Through our integrated credit card processor; Flowroute accepts: - Visa ...
What are federal USF charges, and am I exempt from them?
The federal Universal Service Fund (FUSF) is a federal program created by Congre...
How can I get a vanity Toll-Free number?
Flowroute can search for and acquire vanity available toll-free numbers (TFNs) w...
Does Flowroute offer postpaid service?
No. At this time Flowroute provides its service with a pre-paid payment system. ...
Can I Port Numbers To and From Flowroute?
Yes. We provide porting in both directions. For telephone numbers, - The ...
Does Flowroute Pass a Caller ID?
Flowroute offers the service for you to provide the called destination with a DI...
How does Flowroute's billing work?
Your current account balance is the sum of all deposits to your account, minus d...
How do I cancel my Flowroute account?
To cancel your Flowroute account, please log on to your account at Flowroute Man...
Set Up IP-based Authentication for Outbound Calls
If your phone system has a Static IP address[1] (#note1), we recommend using IP-...
Add or Delete a Stored Credit Card
Flowroute currently accepts Visa, MasterCard, American Express, JCB, Discover, a...
Purchase a DID
Purchasing a direct inward dial (DID), also known as a telephone number, is a qu...
Set up a Destination Whitelist
A Destination Whitelist allows you to choose countries that you'll always be abl...
How to update your account information
In this article, you will see links on how to update your Flowroute account info...
View Your Telephone Numbers (DIDs)
- Login to your Flowroute account (https://manage.flowroute.com). - Click DID...