Utilize a fraud management system (FMS)
(Flowroute does not offer this directly)
What is it?
- Company wide platform to prevent fraud
- Can use CDRs of the customer's account to review account calling
- Monitors for commonly used fraud attacks
- Able to alert employees to any suspicious activity
How?
Uses frequently found fraud patterns
An FMS is an enterprise-wide data analysis platform that works well in detecting many different types of fraud. The FMS uses Call Data Records (CDRs) to create usage-based analysis profiles that detect threats and irregular activity. Most voice fraud detection platforms can automatically scan through phone number databases, ranges, and destinations to determine blacklist” callers. They can help notify team members of activity that might need further investigation.