How we can help?

Service Impacting Updates to Flowroute Edge Proxy NJ PoP in 2022

Email communication about New Jersey Edge Proxy Decommission.

Date of sending: April 19, 2022.


From: Flowroute Team, support@flowroute.com

Subject: ACTION REQUIRED: New Jersey Edge Proxy Decommission - August 16, 2022

Hello,

In order to continue providing you with quality and reliability within our 100% cloud-based service, we are updating the current Edge Proxies. Leveraging the benefits of more robust infrastructure, Flowroute is ending service to the US-East-NJ Edge Proxy (EP/PoP). 

WHEN? August 16, 2022 (Exact time will be announced next month)

IMPACT: The change will affect any PBX which connects to US-East-NJ EP. 

Affected Edge Proxy Information:

SRV: US-East-NJ.sip.flowroute.com

CIDR: 147.75.65.192/28 

(Alternative) US-East-VA Edge Proxy Information:

SRV: US-East-VA.sip.flowroute.com

CIDR: 34.226.36.32/28

NOTE: In-flight calls will be unaffected. The decommissioning of the New Jersey Edge Proxy will be permanent and will not be restored at a later date. For US customers, OR and VA Edge proxies will remain redundant alternatives for each other. Our unique Direct Media Delivery technology allows this change with NO impact on audio quality, including when your PBX is located on the East coast and connecting to the West coast Edge Proxy.

ACTION REQUIRED: Edge proxies found on the Flowroute Interconnection page will need to be added to your current firewall whitelist. You will also need to replace the existing US-East-NJ EP with another EP. We recommend connecting to Virginia Edge Proxy (US-East-VA.sip.flowroute.com, the next closest option) before August 16, 2022.

For more detailed information please refer to our Knowledge Base article.

If you have any questions, please don't hesitate to contact our support team using this form or send us an email to support@flowroute.com.

 

Sincerely,

The Flowroute Team