How we can help?

Service Impacting Updates to Flowroute Edge Proxy NJ HK AMS PoPs in 2022

To continue providing you with consistent service with our 100% cloud-based technology, we are updating the current Edge Proxies. The below table indicates the updated and decommissioned Flowroute Edge Proxies.

 

Purple: Update. This will not be decommissioned, it will be updated to a more advanced system to handle requests in the area better. If manually entered IPs are used, they must be added to your PBX, and firewall to prevent any downtime due to blocked connections or misconfigurations. 

Red: Decommissioned. The Edge Proxies noted will be decommissioned. They will no longer be found or deliver any inbound or outbound connections. These Edge Proxies need to be removed and replaced with the suggested Edge Proxies included before the specified date.

Blue: Suggested Edge Proxy configurations. The below SRVs are the suggested replacements for the decommissioned Edge Proxy above in red.

 

Region Name Point of Presence FQDN
Asia Pacific AP-East-HK ap-east-hk.sip.flowroute.com
Asia Pacific AP-Southeast-SIN ap-southeast-sin.sip.flowroute.com
EMEA EU-West-AMS eu-west-ams.sip.flowroute.com
EMEA EU-Central-FRA eu-central-fra.sip.flowroute.com
EMEA EU-West-LDN eu-west-ldn.sip.flowroute.com
LATAM SA-East-SP sa-east-sp.sip.flowroute.com
United States US-East-NJ us-east-nj.sip.flowroute.com
United States US-East-VA us-east-va.sip.flowroute.com
United States US-West-OR us-west-or.sip.flowroute.com

 

Overview of impact to the updated Edge Proxies:

US-East-NJ: 

The change will affect any PBX which connects to the US-East-NJ Edge Proxy. We recommend connecting to Virginia Edge Proxy (US-East-VA.sip.flowroute.com, the next closest option) before 1 PM (EST) on August 16, 2022.

Important noteAll existing inbound routes that are using the US-East-NJ edge strategy after decommission will be updated with the US-East-VA edge strategy in order to minimize possible downtime.

 

For US customers, OR and VA Edge proxies will remain redundant alternatives for each other. Our unique Direct Media Delivery technology allows this change with NO impact on audio quality, including when your PBX is located on the East coast and connecting to the West coast Edge Proxy.

Affected Edge Proxy Information:

SRV: US-East-NJ.sip.flowroute.com

CIDR: 147.75.65.192/28

(Alternative) US-East-VA Edge Proxy Information:

SRV: US-East-VA.sip.flowroute.com

CIDR: 34.226.36.32/28

 

EU-West-AMS(COMPLETED on June 21, 2022): 

The change affected any PBX which connects to the EU-West-AMS Edge Proxy. You will need to replace the existing EU-West-AMS EP with another EP. We recommend connecting to "FRA" - Frankfurt Edge Proxy (eu-central-fra.sip.flowroute.com), which is the next closest option. Currently, all inbound routes that are using the AMS edge strategy have been updated with the FRA edge strategy in order to minimize possible downtime.

Retired Edge Proxy Information:

SRV: eu-west-ams.sip.flowroute.com

CIDR: 147.75.81.150/31

Suggested EU-Central-FRA Edge Proxy Information:

SRV: eu-central-fra.sip.flowroute.com

CIDR: 3.71.103.56/30

 

AP-East-HK (COMPLETED on June 14, 2022):

The change affected any PBX which directly specifies the AP-East-HK Edge Proxy by IP address or has cached DNS records. 

  • If your PBX is resolving DNS SRV records then you will only need to whitelist the new IPs on both PBX and Firewall.
  • If you are directly calling the IP address then you will need to update your PBX for the new IPs and whitelist the new IPs on both PBX and Firewall.

Affected Edge Proxy Information:

FQDN (no change): ap-east-hk.sip.flowroute.com

Old CIDR: 147.75.42.200/31

New (current) CIDR: 16.163.86.112/30

 

Resources:

Email Communications

Manage configuration:

More helpful resources: