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Port Order Status: Rejection Messages

Port orders are rejected when they require customer action either by Flowroute (prior to submission of the port order to the LSP) or from the LSP (after the port order has been submitted). 

When Flowroute requests customer action on a port order, we detail why the port order was rejected and provide instructions on how to resolve the issue. An email notification will be sent out with the details of the rejection message; the message will also be displayed on the port order in the Flowroute Manage. After resolving the issue port orders should be resubmitted through Flowroute Manage; port orders that are not resubmitted are auto-canceled after 45 days and notification sent of the cancellation. 

The following links contain additional information about common port order rejections: 

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