Callback URLs provide our messaging API with a location to accept new messages. You can find existing Callback URLs and set Callback URLs on your Manage > DID page. - Log into the Manage portal. - Navigate to the "DID" panel on the left side. - Under the tab "Manage" you have a list of available to you DIDs on the account. - To set a new Callback URL on a message-enabled DID, use the checkbox and select the DID you wish to update. - Above the DIDs there is a dropdown that h...

Information on how to register your 10DLC enabled DIDs and campaigns on your Manage page. (https://manage.flowroute.com/accounts/preferences/registration10dlc/) Our 10DLC registration process is currently undergoing maintenance to bring it in line with new industry requirements. At this time, we are not accepting any non-urgent 10DLC registration requests. Should you have an urgent use case that requires 10DLC registration, or if you are experiencing Messaging issues please reach out to our su...

Flowroute messaging update All major wireless carriers have now announced support for Application to Person (A2P) Long Code messaging service for SMS and MMS. The new industry standard for A2P Long Code messaging is 10DLC. - How does 10DLC affect you? (#How does 10DLC affects you) - Carrier fees (#Carrier fees) - Up to date carrier fee pricing (https://www.flowroute.com/messaging-rates/) (new window) - Registration requirements (#Registration requirements) - Nationwide SMS c...

Messaging Best Practices Index As a Flowroute customer using SMS to support your operations, you know how Today more than ever, using SMS/MMS can provide powerful, timely, and effective customer engagements. Considering the ease of using messaging, the universal communication platform has some important protections for the recipient of the message. Please review all of consumer usage guidelines to ensure success when using Flowroute SMS/MMS API. - Consumer Consent (https://support.flowr...

Flowroute handles conventional English-language reply keywords such as STOP and UNSTOP for messages received on your long-code or toll-free numbers as per industry standards. We support the following opt-in and opt-out keywords: - "STOP": If customers respond to a Flowroute phone number with this case-insensitive keyword, they will stop receiving future texts from that specific Flowroute number. Flowroute's API will throw a 400 reply with error code 1110 ("Message approved by the SMSC, ...

This section includes links to industry resources that may be helpful as a message sender starts to craft messaging content. (These links do not represent any Flowroute opinions and Flowroute is not responsible for their content. These links are offered for reference only) ------------------------- CTIA Messaging Interoperability Guidelines - https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf MMA Best Practices - https...

Today carriers us industry-leading spam containment vendors and monitors consumer complaints. These practices promote a sustainable model for healthy commercial texting, which is good for both consumers and message senders. Consumer complaints Major operators in North America support consumer-driven spam controls. Their mobile subscribers can forward unwanted or unconsented text messages to a dedicated short code, 7726 (it spells “SPAM” on a standard keypad). Carriers monitor consumer co...

Best Practices for Message Content Flowroute recommends the following best practices when generating content and choosing source phone numbers. High quality, well-formatted content is more likely to be opened and read by a consumer and less likely to be mistaken as spam by Consumers, Operators, and Carriers. Recommendations for Content Creation These best practices make messages more valuable to consumers and less likely to trigger real-time content analysis from flagging messages incorre...

Overview: If a message sender is observed performing any of the disallowed sending practices that arelisted below, then an account review is performed. The review can result in the suspension of sending rights for a provisioned phone number; restriction of high-throughput access; suspension of provisioning rights for new phone numbers; and/or suspension of all network services. NOTE: All message senders are expected to enforce restrictions on their own networks to prevent these sending...

Best Practices for Sending Messages Consumers should always be given the choice to receive or block text messages from a specific message sender. This principle underpins the requirements for the opt-in and opt-out mechanisms. In addition, the Federal Communications Commission (FCC) enforces rules under the Telephone Consumer Protection Act (TCPA) to protect consumers from unwanted calls or text messages. Businesses that send text messages to consumers should be aware of these rules. Violating...

The Code of Conduct contains five straightforward requirements for message senders: 1. Only companies in good standing may engage in high-throughput traffic. To protect the integrity of text messaging networks and services, including the business operations of legitimate service providers, message senders of high-throughput text messaging must pass a basic validation during onboarding with the service provider and maintain good standing. 2. The consumer must give appropriate consent for the g...

Flowroute Messaging is in Disabled state by default on Flowroute DIDs. When you want to enable SMS functionality you can do so in your Flowroute account page under the DID tab. ------------------------- To enable: Select a DID on the list. Click the dropdown: Choose a DID Action > Messaging Options > Enable Messaging NOTE: To disable choose the Disable Messaging option Hit the Apply Changes button. A box will appear to make sure you understand the additional ch...

Flowroute MMS supports the following file types IMAGES: - JPEG - GIF - BMP VIDEO - 3PG - MP4 - AVI AUDIO - AMR - MIDI - WAV - AC3 - MP3 More information about MMS related API can be found on the developer site: Flowroute Developer SMS/MMS (https://developer.flowroute.com/api/messages/v2.1/)

Yes! Flowroute supports sending and receiving of SMS. Utilize Flowroute’s carrier-grade SMS capabilities to communicate with customers using existing toll-free and long code numbers in the US and Canada. More information about our SMS services can be located on our SMS (https://www.flowroute.com/sms/) page; or you can check out our SMS FAQ (https://www.flowroute.com/sms/faq/). You can also find the API and documentation to set up SMS/MMS here (https://developer.flowroute.com/api/messages/v2...

This page has moved: How to stop unwanted messages on your Flowroute number (http://support.flowroute.com/717413-Messaging-Guidelines---How-to-stop-unwanted-messages-on-your-Flowroute-number)

This article describes how to run a simple Python app that can receive inbound SMS messages from your Flowroute DIDs via the Flowroute API and drop them into the Slack channel of your choice. Also, this article assumes that you are comfortable with the Linux/Unix command line and have some firewall and computer networking experience. Before you begin - Have a working Linux/Unix-based system that can allow the Python app to be exposed to the public internet. - Have Python 2.x or hi...

For new customers who take advantage of Flowroute's messaging capabilities, you will be interacting with the Messaging v2.1 by default. For existing customers who are using the Messaging API v2, opting into v2.1 is fairly straightforward. If you're wondering or hesitating, here are some good reasons to upgrade to v2.1: - Ability to send and receive MMS messages - Embedded delivery receipt information for outbound SMS - Ability to configure separate callback URLs for SMS and MMS - Abili...

The page describes delivery receipt response codes and are grouped by category: - SMPP (#SMPP) - MM4 (#MM4) SMPP Code (Decimal) Code (Hex) Description 1000 3E8 Default State 1001 3E9 Message queued for delivery 1002 3EA Message has been sent 1003 3EB Message accepted by Carrier 1004 3EC Message delivered to handset 1005 3ED Message rejected 1006 3EE Message expired 10...