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Set a Maximum Outbound Rate

The article describes setting up a maximum outbound rate rule for making international calls steps describe locating the outbound rate for the country you want to call. A maximum outbound rate blocks any outbound calls with a rate higher than the rate for the one you specify. For example, if you're calling India, and the rate is $0.0299 per minute, you can set a rule that blocks calls from being made to any country where the rate is higher than that rate. This adds an extra layer of security to ...

Fraud Prevention - Practice Call Barring

Practice call barring What it is: A type of controlled phone censorship Allows for blocking destinations, or certain specific numbers How: The customer can instill in their PBX system, blacklists, or destination blockers with tools found online specific to used PBX. ----- Call barring lets users bar or block certain types of calls, IP addresses, and destinations from being made to or from their phone. Some systems also let users block outbound calls to chosen destinations. Other op...

Fraud Prevention - Regularly Change Passwords

Regularly change passwords What it is: Having varied and complex passwords How: The best ways to create passwords is a phrase-based method. Choose a password comprised of a sentence and put hyphens between the words This creates a very long and very complex password that is very difficult to break ---------- A best practice is to set up secure PINs and passwords to the phone system, such as voicemail access, extension lines, and other features that may be compromised if accessed r...

Fraud Prevention - Utilize a fraud management system (FMS)

Utilize a fraud management system (FMS) (Flowroute does not offer this directly) What it is: Company wide platform to prevent fraud Can use CDRs of the customer's account to review account calling Monitors for commonly used fraud attacks Able to alert employees to any suspicious activity How: Uses frequently found fraud patterns ------ An FMS is an enterprise-wide data analysis platform that works well in detecting many different types of fraud. The FMS uses Call Data Recor...

Fraud Types - Interconnect Bypass

Interconnect Bypass What it is: A carrier specific attack How: A customer makes a call to an international phone card The call is connected and an operator routes it to a different carrier network Impact: This does not directly impact the customer Carrier minutes are used for the fraud, not the customer's How to start Prevention: This is a type of fraud that does not impact the customer It has carrier implications which may be passed to the customer Prevention starts with go...

Fraud Types - False Answer Supervision (FAS).

False Answer Supervision (FAS) What it is: An attack that makes a call without customer interaction and begins billing the account with a connected but silent signal. How: Calls intentionally begin billable minutes before the customer is aware of the call. - Three types: - Ringing is sent with an answer response, it starts billing before the customer answers - Attacker connects a call and plays back ringing recording to keep customer connected - Customer ends call; attacke...

Fraud Types - Call Forwarding

Call Forwarding Fraud What it is: Sending a call to another phone number without active interaction This type of attack can be higher during holidays to reduce attention to the attacks How: Leveraging controls on system IVR Accessing an internet-connected VoIP phone Impact: Redirects calls to high-cost destinations Customer is responsible for charges to the high-cost destinations How to Start Prevention: Adding a call-forwarding blacklist Use good passwords on the front faci...

Fraud Prevention - Fraud suppression overview

Understanding the Threat: Telecom Fraud Periodically, it is important to revisit the topic of telecom fraud and raise awareness of ways to fight fraudsters. Many individuals are familiar with cybercrime like ransomware or identify theft; however, a large majority of scams against enterprises are instances of telecom fraud. For the year 2020 - telecom fraud cost customers approximately $34.1 million. (total reported loss, source: FTC Trends Over Time (https://public.tableau.com/app/profile...

Interconnection with Flowroute PoPs

Requirement - An activated Flowroute Account ​Overview - As part of our ongoing efforts to deliver reliable and high-quality voice communications, Flowroute has in operation a number of PoPs across the world. These additional PoPs have been architected to leverage modern cloud infrastructure. With this update, you can connect your physical or virtual communications infrastructure to Flowroute over SIP following the specs outlined below. Flowroute PoPs - Technical Specif...

Set Up Your Preferred PoP

With the additional Points of Presence (PoPs), we have added page elements to the Flowroute Interconnection Settings for you to take advantage of their failover and load balancing capabilities. You can now select your preferred PoP in a simple format. Preferred PoP for your Inbound Route For inbound voice routes with "Host" or "URI" as the route type, you have the option to select an alternative edge strategy for a specific route. Here you will find the location of all needed routing formats...

Edit an Inbound Route with your Preferred PoP

As a new feature introduced with Flowroute's modern Points of Presence (PoPs), customers that have inbound routes set to either SIP URI or Hostname as route types can now select their preferred inbound PoP based on the following options: Point of Presence (PoP) SIP Proxy IP Range ------ ------ UNITED STATES ------ US-West-OR us-west-or.sip.flowroute.com 34.210.91.112/28 US-East-VA us-east-va.sip.flowroute.com 34.226.36.32/28 ------ ------ ASIA PACIFIC -----...

Common Issues in making an outbound call to international destinations

------------------------- International Calls: Flowroute fully supports international calls, both inbound and outbound, for clients. However, due to the higher rates in some destinations, the most common fraudulent calls occurs over international destinations. Because of this, we are forced to place some basic security measures to protect you. While in many cases, making an international call is flawless, there may be some cases where you are unable to place such calls. If you are unable t...

Create an Inbound Route with your Preferred PoP

Add Inbound Route: SIP URI or Host Flowroute’s modern Points of Presence (PoPs) allows customers to have inbound routes set to either SIP URI or Hostname as route types can now select their preferred inbound PoP based on the following selection: ------------------------- Point of Presence (PoP) SIP Proxy IP Range ------ ------ UNITED STATES ------ US-West-OR us-west-or.sip.flowroute.com 34.210.91.112/28 US-East-VA us-east-va.sip.flowroute.com 34.226.36.32/28 ...