The following describes the submission process from Flowroute to your LSP (Losing Service Provider). During this process, Flowroute validates submitted port order information against account information on file with the carrier, then submits the port request to your LSP.
If your LSP accepts the submitted request, the port order is moved into an Accepted state, and you are provided a firm order completion date (FOC). If the LSP finds issues with the request, it is rejected and returned to Flowroute. Flowroute makes every attempt to resolve carrier rejections without customer action; however, in some cases, Flowroute may need to contact you concerning the problem in order for you to fix it. Flowroute might then reject the port order back to you for action. For more information about rejections, see Rejections.
This section includes the following:
During the submission process, a Customer Service Record (CSR) is requested by Flowroute from the LSP. A CSR is a record of the information on file associated with the telephone number, such as account name, service address, and telephone numbers, which Flowroute can use to validate your request. However, not all carriers support CSRs and toll-free numbers never have associated CSRs.
A local service request (LSR), is the actual port out request. At this point, Flowroute provides the numbers to be ported to your carrier and asks for a specific completion date. The carrier then responds with a rejection or with a date on which the port will be completed. If for some reason the request is rejected, efforts are made to fix the problem, but this might result in the time frame being reset.
| NOTE: Once the LSR is submitted, Flowroute loses some visibility into the process since the order is in the control of that carrier. We might receive updates as to whether the carrier is processing the LSR; if an update is not received in a timely manner we can reach out to the LPS for an update. However, in general, Flowroute must await a response from the LSP. |
Flowroute uses two types of peers for porting your telephone number from your current carrier to Flowroute.
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Locals
Locals is a group of peers Flowroute uses through which a local number—any number which is not toll-free— port request can be made. In some cases, Flowroute might not be able to work with a carrier directly; in these cases we work through one of these local peers.
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Toll-free
For porting toll-free telephone numbers, Flowroute uses Somos (also known as SMS/800), which governs toll-free numbers.
If the LSP rejects the porting request, the port order request is returned to Flowroute for action. Flowroute will review the rejection and attempt to resolve it. If Flowroute is unable to resolve the rejection with the information and documentation initially provided, your order will enter a Rejected status, with a specific explanation as to why it was rejected. You will be notified through email of the rejection, the reason, and instructions on how to resolve the issue.
Once the issue has been addressed, you can then resubmit your changes on the port order to Flowroute's Numbering and Portability team, who then review the changes. Once the port order is reviewed and resent to the LSP with corrections your port order is set to the Submitted state.
If there is no activity on a rejected port order for 45 days from notification, your port order will be auto-canceled and an email sent to you letting you know the order was canceled. For more information on rejection messages, see Port Order Status: Rejection Messages.
| NOTE: In order to lessen the likelihood of a port order request being rejected by your LSP, make sure that you provide the information and paperwork described in the article Documentation Required for Porting Numbers. |
During the Submitted phase, Flowroute generally checks on incomplete port orders at least every three (3) business days, or the day before the requested completion date on the port order—whichever is the sooner date. Any status changes or issues will be noted at that time and will be visible in the Comments section of the port order on Flowroute Manage. However, the Submitted status will not change on the port order until there is an actual status adjustment: Accepted or Rejected.
| NOTE: For project port orders, usually 50 or more telephone numbers on a port order, status checks may be extended to a week. |