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Nevada PoP Decommission: Resources to help you set up Flowroute PoPs
To help you better understand the Nevada PoP Retirement and what to expect
Updated:
May 09 (11 months ago)
Home -> Customer Communication Archive
Generic PBX or phone setup guide
If we do not have setup documentation for your PBX or phone, please try to fi...
Updated:
Apr 04, 2023
Home -> Configuration Guides
Configure Epygi QX IP-PBX Configuration Guide
The attached document describes configuring the Epygi QX IP PBXs for Flowrout...
Updated:
Feb 23, 2023
Home -> Configuration Guides
Outbound ANI Requirements
When a customer makes an outbound call to an international destination, they ...
Updated:
Apr 22 (3 days ago)
Home -> General
Asterisk PBX Security
As attacks become more sophisticated, it is always good to make sure that you...
Updated:
Feb 24, 2023
Home -> Configuration Guides
Configuring E911 service on a telephone number
An address associated with E911 is used to add an extra layer of information ...
Updated:
Mar 01, 2023
Home -> Beginner Guides
Washington PoP decommission
Washington (WA) Point of Presence is being decommissioned on Oct 7, 2021 - at...
Updated:
Aug 30 (7 months ago)
Home -> Customer Communication Archive
Switchvox PBX Software Issue: Flowroute Tech Prefix Displays for the Caller ID
The following software issue was found in with the Switchvox version 6.3.2 by...
Updated:
Feb 23, 2023
Home -> Configuration Guides
Reviewing your Connected PoPs
How to check your current registrations on the Flowroute Manage site for regi...
Updated:
Mar 02, 2023
Home -> General
Fraud Prevention
To maintain integrity on our network as high as possible and to help protect ...
Updated:
Mar 02, 2023
Home -> Fraud Prevention
TLS Requirements
Flowroute now offers TLS as a signaling option for customers. TLS signaling i...
Updated:
Apr 04, 2023
Home -> Configuration Guides
Service Impacting Updates to Flowroute Edge Proxy NJ PoP in 2022
Email communication about New Jersey Edge Proxy Decommission. Date of sen...
Updated:
Aug 30 (7 months ago)
Home -> Customer Communication Archive
What is the maximum number of simultaneous SIP registrations is allowed?
Flowroute restricts a single user account to 24 simultaneous SIP registration...
Updated:
Mar 02, 2023
Home -> Frequently Asked Questions
Changes to Edge Proxy/PoP configurations
On occasion configured PBX systems may need to have internal configurations c...
Updated:
Feb 23, 2023
Home -> Configuration Guides
Practice Call Barring
Call barring lets users bar or block certain types of calls, IP addresses, an...
Updated:
Mar 02, 2023
Home -> Fraud Prevention
Fraud Types - Call Forwarding
Call Forwarding Fraud explained
Updated:
Mar 02, 2023
Home -> Fraud Prevention
SIP Response Codes
This article contains a list of SIP codes that can help you diagnose problems.
Updated:
Apr 14, 2023
Home -> Configuration Guides
Service Impacting Updates to Flowroute Edge Proxy NJ HK AMS PoPs in 2022
To continue providing you with consistent service with our 100% cloud-based t...
Updated:
Aug 30, 2022
Home -> Customer Communication Archive
Service Impacting Updates to Flowroute Edge Proxy HK PoP in 2022
Email communication about Hong Kong Edge Proxy Migration. Date of sendin...
Updated:
Apr 19, 2022
Home -> Customer Communication Archive
Process to Setup Failover Routes
Failover can be set to one of the following: - an external phone number ...
Updated:
Jan 18 (3 months ago)
Home -> Configuration Guides
Set Up IP-based Authentication for Outbound Calls
If your phone system has a Static IP address[1] (#note1), we recommend using ...
Updated:
Feb 24, 2023
Home -> Configuration Guides
How do I Set the Caller ID Number I Want to Transmit?
Flowroute transmits the Caller ID Number based on the presence of one of the ...
Updated:
Apr 22 (3 days ago)
Home -> Best Calling Practices
Softphone configuration guide
The described configuration is generic for most Zoiper VoIP softphone versions.
Updated:
Mar 03, 2023
Home -> Configuration Guides
Port Forwarding (NAT) Policies for Flowroute's Direct Audio
To ensure you receive all audio on your Flowroute calls, specific Port Forwar...
Updated:
Apr 04, 2023
Home -> Configuration Guides
Kari’s Law and Ray Baum's act's impact on VoIP providers
Frequently Asked Questions about Kari’s Law and Ray Baum's act's impact on Vo...
Updated:
Mar 02, 2023
Home -> Frequently Asked Questions
Password Best Practices
Best Practices and Recommendations for Password Management
Updated:
Mar 02, 2023
Home -> Fraud Prevention
Configure an Inbound Route in FreePBX
To receive inbound calls on your FreePBX system when your Flowroute Direct In...
Updated:
Aug 30, 2022
Home -> Configuration Guides
Fraud Types - Interconnect Bypass
Interconnect Bypass (also known as toll bypass fraud, interconnect fraud, GSM...
Updated:
Mar 02, 2023
Home -> Fraud Prevention
Configure AudioCodes Mediant E-SBC between Flowroute and Skype for Business
The attached document describes the configuration setup between Skype for Bus...
Updated:
Feb 23, 2023
Home -> Configuration Guides
Errors When Applying CNAM to your DID numbers
This article covers the most common errors when applying CNAM to your DID num...
Updated:
Mar 04, 2023
Home -> Phone Numbers