Utilize Flowroute’s carrier-grade SMS capabilities to communicate with customers using existing toll-free and long code numbers in the US and Canada. 

A high-cost surcharge is a charge found on the account when an excessive number of calls are going to a destination that costs more that the standard rate. 

The dialer surcharges are assessed due to traffic statistics not meeting the minimum requirements as outlined in the end-user service agreement. These traffic requirements are passed down to by upstream carriers.

Instruction on how to properly close your Flowroute account

Flowroute restricts a single user account to 24 simultaneous SIP registrations. This is a high-level threshold for SIP registrations. 

Toll-Free numbers do not support the CNAM service.

A Toll-Free number is considered an inbound only DID (meaning it is only to accept calls and not generate outbound calls), although you still can call 911 services from your Toll-Free number

Frequently Asked Questions about Kari’s Law and Ray Baum's act's impact on VoIP providers

We highly recommend you to review your email on file and update it accordingly to your preferences.

Frequently Asked Questions about CCRF Rate Update starting Oct 1, 2020.

Flowroute currently accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club cards. In order to make a payment on your account, you must first have a credit card on file.

List of territories you can purchase DIDs with Flowroute

No. At this time Flowroute provides its service with a pre-paid payment system. If you want more information on the payment system, review this link: Payment Options (https://support.flowroute.com/841266-Which-payment-methods-can-I-use)

Supported Payment Methods

Detailed information about Flowroute FUSF charges to cover FUSF contribution obligations.

Types of MRC and MRC explained

Flowroute offers the CNAM service for you to provide the destination with a Caller ID along with Phone number.

Most common issues with Credit Cards and possible solutions

If you’ve made payment with us and didn’t receive any confirmation mail, there are a few things that you can check described in this article

Flowroute calculates outbound call charges based on the longest matching prefix against our full rate list, read more in this article

Yes, Toll-free termination and inbound service are supported by Flowroute.  

This article will walk you through the process of resetting your Flowroute Manage Portal account password. 

In this article you will find recommendations on how to setup DID Aliases

Recommendations for vanity Toll-Free numbers

Flowroute offers a quick and easy way to review Support tickets and quickly get answers when we are able to address in good order. 

Direct Media allows us to offer on-demand capacity rather than limiting the number of simultaneous calls that can be made on a Flowroute account.

Please refer to Technical Specifications (https://support.flowroute.com/288986-Flowroute-Service-Guide---Technical-Specifications) for a complete service guide. Codecs Supported (SDP media attribute): - G.711 Ulaw (0) - G.711 Alaw (8) - DTMF tones (101) - G.729a (18) Flowroute takes a unique approach to deliver call audio: Direct Media. RTP media on your calls is delivered directly from your equipment to a peering network’s media gateway on the PSTN. Read more about Direct...

FREQUENTLY ASKED QUESTIONS (FAQ) about Flowroute Hypernetwork launch

NO. Flowroute must provide a customer with the proper means to report state and local taxation.

FAQ about VoIP Service impact under Kari’s Law and RAY BAUM’S Act 911 (updated on Feb 24, 2022 )

FAQ about FUSF and CCRF

Yes. Flowroute supports the sending and receiving of MMS.