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Setting up your Account - PO Box Address FAQ

Does Flowroute accept PO Boxes as a Service Address? No. Flowroute must provide a customer with the proper means to report state and local taxation. Incidentally, the use of a Post Office (P.O.) Box for tax determination geocoding is not supported. P.O. Boxes are not considered acceptable by tax jurisdictions for tax situsing purposes. For example, StreetAddress ‘PO Box 100’ or ‘P.O. Box 58912’ will not be geocoded. Goecoding assists with our customer protection keeping a customer taxation...

VoIP Service impact under Kari’s Law and RAY BAUM’S Act 911 FAQ

Ray Baum's Act increased the scope of the VoIP providers needing to provide E911 service. Starting February 1, 2022, Flowroute is implementing an E911 Fee necessary to recover legal and regulatory charges arising from Flowroute's compliance with the act. This includes increased state and local taxes on E911 services. We hope to provide any technical assistance if anything should occur. We are listing the most common questions below. Is my account impacted? The E911 fee applies to all Flowr...

Encrypted SIP & RTP

Does Flowroute support SRTP or ZRTP for audio transport? We offer optional SRTP to our SIP protocol. To better explain the vulnerabilities of someone eavesdropping, here is a more in-depth look at telecommunication security: Security is only as strong as the weakest link and the PSTN is the weak link in telecommunications. The design of the PSTN is inherently insecure and that will never change. Wire tapping has always been a simple affair for law enforcement and even for a reasonably determi...

Payment Security

Can you describe the safeguards you have in place to protect against credit card information theft? All payment information is processed securely in accordance with the PCI Data Security Standard. Payment information is always transmitted over an SSL encrypted HTTPS connection. Payment information is encrypted with AES-256 and decryption keys are stored on separate machines. The infrastructure for storing, decrypting, and transmitting individual payment transactions runs in separate hosting in...

FUSF → CCRF FAQ

Why is this change happening? As a result of Flowoute's acquisition by BCM One, Flowroute has made changes to taxes and fees charged. What are USF and CCRF and how are they different? USF charges are collected by the FCC to fund telecommunication activities; The Carrier Cost Recovery Fee will be used temporarily to defray the costs of taxes and surcharges incurred by Flowroute in conjunction with the sale and purchase of telecommunications. Will the cost be more than USF? No, you wil...

Chinese Call Completion

The Chinese government has tightened down on the traffic they are allowing into the country. Here are some general guidelines we can provide for better completion rates. These are what we suggest: * Use a wide list of originating numbers to call from. * Don't make more than 10 calls a day to the same country from a number. * Limit the calls per second to 1 CPS (Huge flag if faster.) * Spread out the duration of a campaign, or avoid huge campaigns, if possible, because China is very sens...

What dialing format should I use when sending calls?

Flowroute uses the e.164 format, which starts requiring 11 digits for domestic numbers and can be up to a fifteen-digit number for international. The domestic e.164 number is typically formatted as a North American Numbering Plan Administration style: +1(NPA-NXX-XXXX). The prefix (+) is not required for outbound calls and should not be included in dialing. For Example, - Test call from USA to USA: 1-123-123-4433 (tel:1-123-123-4433) When dialing internationally, include the Internati...

Does Flowroute support MMS?

Yes! Flowroute supports the sending and receiving of MMS. Utilize Flowroute’s carrier-grade MMS capabilities to communicate with customers using existing toll-free and long code numbers in the US and Canada. More information about our MMS services can be located on our MMS (http://flowroute.com/mms) page. You can also find the API and documentation to set up MMS here (https://developer.flowroute.com/api/messages/v2.2/). In order to use the MMS service, you will need to be able to apply...